Museum Gift Shop Associate

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Belle Meade offers a wide variety of professional opportunities. Interpretation, education, and Tickets/Guest Services are just a few of the avenues to pursue at Belle Meade

Our mission is to create innovative and inclusive guest experiences, engaging educational opportunities, and a fulfilling team environment, while preserving the historic relevance of our site for future generations.

Benefits of Working at Belle Meade

Relaxed yet professional work environment

Collaborative atmosphere through face-to-face communication

Customer-oriented focus

Warm, welcoming, and friendly work culture

Passionate about preserving and sharing our heritage

A blending of indoor and outdoor spaces to provide dynamic environments for work

• Excellent employee benefits including:
• 80% employer-paid medical and dental insurance
• 100% employer-paid life and long term disability insurance
• 401(k) retirement savings with up to 6% Employer Match
• Vacation and sick pay

Museum Gift Shop Associate

Department: Museum Gift Shop

Reports To: Chief Operating Officer

Classification: Part-Time | Hourly | Non-Exempt

Work Type: In-Person

Position Overview

The Museum Gift Shop Store Assistant at Belle Meade Historic Site provides excellent customer service while helping guests find souvenirs and gifts to commemorate their visit. This role supports daily retail operations by assisting guests, maintaining an organized and welcoming store environment, and accurately processing transactions.

Store Assistants contribute to creating a positive and memorable experience for every guest while ensuring the gift shop remains clean, well-stocked, and visually appealing.

Key Responsibilities

Guest Service

• Greet and welcome visitors while offering assistance throughout their shopping experience
• Provide friendly, knowledgeable service to help guests select merchandise
• Respond to store phone calls when it does not interrupt assisting guests

Retail Operations

• Operate the Point of Sale (POS) system and process transactions accurately
• Perform cash counts to reconcile register funds at the beginning and end of shifts
• Post cash entries and deposit funds into the secured safe at closing
• Confirm change levels are prepared for the following business day

Store Organization & Merchandising

• Restock merchandise from overflow inventory as needed
• Assist with pricing, labeling, and displaying new merchandise
• Maintain familiarity with store inventory to assist guests effectively

Opening & Closing Procedures

• Prepare the store for daily opening, including confirming doors are unlocked and ready for guests
• Complete register reconciliation at the end of the day
• Close and secure the store by locking doors and turning off lights and equipment

Store Maintenance

• Maintain cleanliness and organization throughout the store
• Complete assigned cleaning duties according to the daily task list

Team Roles

Gift shop team members rotate through multiple service stations, including:

• Greeter
• Floater
• Register/Counter

Required Skills & Abilities

• Strong customer service and communication skills
• Ability to interact with guests and coworkers in a friendly and professional manner
• Ability to count money and make change accurately
• Ability to multitask in a retail environment

Education & Experience

• Previous retail or customer service experience required
• Interest in learning about Belle Meade’s history and site attractions

Work Environment & Physical Requirements

• Ability to stand and/or walk for extended periods of time
• Ability to lift or move merchandise, restock inventory, and use ladders as needed
• Ability to climb stairs and move boxes or displays
• Must be available to work weekends, and some holidays

Additional Information

The above description is intended to outline the general duties and expectations of this position. It is not intended to be a comprehensive list of all responsibilities. Duties may change as operational needs evolve.

Interested Applicants please send a resume and cover letter to [email protected]