Museum Guide

Location Oman

Working Location Category Placed

About Us Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role This is an exciting opportunity to join our facilities management team at the prestigious museum in Oman. The Front of House Museum Guide is responsible for ensuring a positive and enriching experience for all visitors. The role involves welcoming guests, providing informative and engaging tours, and offering assistance throughout the museum.

The ideal candidate will be enthusiastic, knowledgeable about the museum’s exhibits and history, and committed to delivering exceptional customer service.

Main Responsibilities Visitor Engagement

• Greet visitors warmly and respond to initial enquiries.
• Provide information about current exhibitions, events, and museum amenities.

Customer Service

• Address visitor’s questions and concerns promptly and courteously.
• Assist with ticket sales, membership, and general admissions.
• Manage visitor flow to ensure a pleasant experience for all guests.

Exhibit Information

• Stay up to date on new and existing exhibits, including key pieces, historical context, and relevant details.
• Familiarise themselves with tour content and adapt it to suit diverse audiences, including children, school groups, and tourists.

Operational Support

• Help maintain the cleanliness and organisation of public areas.
• Ensure compliance with safety protocols and emergency procedures.

Administration

• Maintain records of visitor numbers and feedback.
• Participate in team meetings and training sessions.

About You The ideal candidate will have: Qualifications

• Omani National (mandatory)
• University Graduate
• Experience in a customer service role, preferably in a museum or cultural institution.

Languages

• Native Arabic speaker.
• Fluent in English.
• Knowledge of other European languages is an advantage.

Skills

• Excellent communication and interpersonal skills.
• Knowledge of the museum’s subject matter or a willingness to learn.
• Ability to engage with diverse audiences.
• Basic computer skills, including familiarity with ticketing systems and databases.

Physical Requirements

• Ability to stand for extended periods.
• Comfortable walking and leading tours throughout the museum.

Working Conditions

• Availability to work weekends and public holidays.
• Flexibility to accommodate special events and evening programmes.

Diversity Statement **We want to create a workplace where everyone feels safe to bring their  whole selves  to work. We recognise that every individual has different needs. This is Me  is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact** [email protected] **to speak to a member of our team.

LI-DNI**