Museum Narrator

Job Summary

The Museum Narrator is responsible for providing clear, engaging, and accurate explanations to visitors during museum visits, exhibitions, gallery walks, and guided sessions.This role supports visitor experience by introducing exhibition content, explaining product or cultural background, guiding visitor flow, answering basic enquiries, and ensuring visitors understand and enjoy the museum journey.The position is suitable for candidates who are confident in speaking, friendly, patient, service-minded, and able to communicate stories or information in an interesting and professional way.

Responsibilities :

• Museum Narration & Visitor Explanation
• Visitor Guidance & Customer Experience
• Exhibition Safety & Gallery Monitoring
• Tour Preparation & Daily Operation Support
• Feedback, Reporting & Content Improvement

Requirements :

• Minimum SPM, PMR, Certificate, Diploma, TVET certification, or equivalent qualification.
• Experience in museum guiding, tourism, customer service, hosting, teaching, event support, front-line service, or public speaking will be an advantage.
• Able to speak clearly, confidently, and politely in front of visitors or groups.
• Able to communicate in English, Bahasa Malaysia, and Mandarin will be an advantage.
• Friendly, patient, responsible, service-minded, and confident in interacting with people.
• Able to stand, walk, guide visitors, and support museum operations during working hours.
• Able to work on weekends, public holidays, shifts, or extended hours when required by operations.

Preferred Skills

• Experience in tourism, museum, gallery, hosting, teaching, or customer service
• Ability to speak multiple languages exp: (english,malay,mandarin)
• Strong storytelling and presentation skills
• Ability to handle tourist groups, school groups, or VIP visitors
• Basic knowledge of cultural, product, or exhibition information
• Ability to write simple tour notes or visitor feedback reports

Essential Knowledge

• Museum content and exhibition flow
• Company products and services
• Visitor service standards
• Basic safety and gallery rules
• Tour guiding and narration flow
• Customer enquiry and complaint handling
• Company policies and operation procedures

Career Growth Opportunity

This position may grow into Senior Museum Narrator, Tour Guide, Gallery Supervisor, Customer Experience Executive, or Operations Supervisor depending on performance, communication ability, visitor feedback, and company needs.