Museum Store Supervisor

The Richard Nixon Foundation is a Not For Profit 501(c)3 corporation, located in Yorba Linda, California. The Foundation’s mission is to encourage and support study of the life and times of Richard Nixon and promulgate his legacy through its programs and exhibits at the Richard Nixon Presidential Library and Museum in Yorba Linda, California.

Position: Museum Store Supervisor

Status: Full Time, Hourly, Non-Exempt

Hourly Range: $22.00

Hours: 40/week

Report To: Museum Store Manager

The Museum Store Supervisor plays an essential leadership role within the retail operations at the Richard Nixon Presidential Library and Museum. Responsible for driving daily store performance, overseeing guest services, and supporting floor personnel, this role ensures an exceptional visitor experience that aligns with the Foundation’s mission. The ideal candidate brings a strong retail leadership background, exceptional organizational skills, and a positive, solution-oriented mindset. They must be an effective communicator and team builder who thrives in a fast-paced environment and enjoys engaging with visitors from around the world. Weekend, holiday, and occasional evening availability is required.

Duties and Responsibilities:

· Oversee day-to-day retail operations, ensuring seamless floor management, task delegation, and coverage during operating hours.

· Train, orient, coach, and support store staff to maintain high-performance standards and professional growth.

· Schedule and assign store staff to ensure proper coverage, following up on daily tasks to maintain high standards.

· Enforce organizational standards by ensuring team adherence to all program, operational, and personnel policies.

· Maintain the stability and reputation of the store by complying with legal requirements.

· Address customer concerns and provide customer service support for store staff.

· Online customer service: answer questions from customers on specs, prices, services, etc.

· Maintain the balance of all cash drawers and two safes.

· Monitor and oversee merchandise inventory for both in-store displays and online store operations.

· Responsible for organizing product in the designated stock room.

· Coordinate with Museum Store Manager to ensure a proper and efficient annual inventory.

· Work with the Membership team to implement membership sale incentive program.

· Provide support during Foundation events by assisting with guest check-in, point-of-sale processing, and floor coverage.

· Oversee shipping operations and personnel, delegating order fulfillment tasks, monitoring team performance, and maintaining quality control for the online store.

· Other duties as assigned.

Education, Qualifications, and Requirements :

· High school degree or equivalent required.

· Work experience in retail sales.

· Knowledge of inventory and inventory stocking procedures.

· Basic math skills with practical experience in cash handling, drawer balancing, and point-of-sale operations.

· Proven record of punctuality.

· Exceptional interpersonal and communication skills, with an ability to handle difficult guest interactions professionally.

· Ability to perform in fast-paced environments.

· Flexibility to work various shifts, including mandatory coverage for one weekend shift, as well as evenings and holidays as needed.

Working Conditions:

· Indoor front desk and retail environment.

Physical Demands:

· Standing and walking for extended periods of time.

· Visual acuity including color vision.

· Read handwritten documents and other records or reports.

· Should be able to lift a minimum of 25 pounds.

· Dexterity of hands and fingers.

· Hearing and speaking to exchange information in person or on the telephone.

· Reaching overhead, above the shoulders and horizontally to retrieve and file materials.

· Bending at the waist, kneeling or crouching.

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount

Work Location: In person