[N2 or above] Bilingual IT Helpdesk Engineer

[Requirements]

◆ Business-level proficiency in Japanese (equivalent to JLPT N2 or higher)

◆ Business-level proficiency in English

◆ At least 6 months of experience in user support and troubleshooting hardware/software issues

◆ Familiarity with client PCs and network devices

[Salary]

¥4,000,000 – ¥5,000,000 per year

Includes a 3-month trial period (no change in compensation during the period)

[Job Description]

We are seeking an IT Helpdesk Engineer to join a client project in Japan.

Responsibilities may include:

★ Providing on-site support for hardware and software issues

★ Working at a help desk to assist users with IT-related inquiries

★ Supporting both Japanese and international users

Please note that actual responsibilities may vary depending on the project. Not all of the above tasks may be required for every assignment.

[Nice to Have]

◆ A strong passion for working in Japan

◆ Willingness to improve Japanese language skills

◆ Motivation to develop higher-level technical skills

◆ Possession of IT-related certifications

ISF NET, Inc. is a Japanese IT infrastructure company with over 25 years of experience, providing high-quality IT services across Asia. Headquartered in Japan, the company operates 15 domestic offices and has international branches in China, South Korea, and Singapore. ISF NET places a strong emphasis on diversity and inclusion, which has helped build a team of over 270 bilingual engineers. This inclusive environment enables engineers to make full use of their language skills while working in a supportive and professional setting.

[Location]

Tokyo

Some projects may allow remote work.

[Working Hours]

9:00–18:00 (8 hours of actual work)

Shift work may apply depending on the project.

Average overtime: approximately 7 hours/month

[Salary Increase / Bonus]

• Salary review: Twice a year

• Incentive bonus: Twice a year (June and December)

Based on the IRP (ISF NET Reward Program) system

[Benefits & Perks]

• Visa support

• Full coverage of transportation expenses (up to ¥100,000/month)

• Overtime and family allowances (spouse, child, parent support from 2nd year)

• Remote work allowance and moving fee assistance

• Incentives for long-term service (10 and 20 years)

• Complete social insurance (health, pension, employment, industrial accident)

• 401K defined contribution pension plan

• Access to Kanto IT Software Health Insurance Association

• Discounted products via cafeteria plan

• Dormitory available (¥35,000/month for eligible employees)

• Exam fee covered upon passing

• Training support in a multi-cloud environment and access to a video learning app

• President’s Award and other internal recognition programs

• And more...

[Holidays & Leave]

• Two days off per week (Saturday and Sunday)

• National holidays, year-end and New Year holidays

Note: Depending on the project, holidays may vary.

• Paid leave (including birthday, anniversary, and refresh days)

• Special leave: parental, childcare, nursing, bereavement, and self-care

• Injury and illness leave (available after 6 months)

• Encouragement to use annual paid leave for personal events