NAB Customer Service Advisor

• Join a top 4 bank
• Start your career in banking
• Be rewarded to learn and grow

Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, We're customer-obsessed. We keep it simple, We move with speed, We own it and We win together.

Your new role

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Customer Service Advisor (Cards & Digital). In your new role, you will be responsible for providing exceptional customer service to every customer who has credit and debit card enquiries along with internet banking and NAB app enquiries. This is an inbound call centre role which requires you to handle on average 40 - 60 inbound calls per day, assisting with personal banking cards and digital enquiries.

Your main responsibilities will include:

Customer Obsessed: Serve as the first point of contact for customers with enquiries about their credit and debit cards, including lost or replacement cards, balance transfers, cross-product transfers, and points accumulation on certain credit cards.

Keep It Simple: Utilise resources to assist with digital internet banking and NAB app enquiries, ensuring straightforward and clear communication.

Move with Speed: Act quickly to provide exceptional customer service, bringing your unique personality to every call.

Own It: Educate customers about banking products and services while offering tailored solutions, taking responsibility for accurate and helpful information.

Win Together: Navigate through multiple banking systems and tools efficiently, collaborating with team members to maintain a good understanding of updated banking policies, procedures, and legislation.

This is a 6-month assignment with the potential for extension. The pay rate is $38.89 per hour plus super.

You will work an average of 37.5 hours per week across a 5-day rotating roster, Monday to Sunday. The rotating roster operates between 7:00am and 7:15pm Monday to Friday, with occasional weekend roster requirements between 9:00am and 6:00pm, subject to business needs. Weekend rostered hours are likely to be completed from home. This role will be based at 700 Bourke Street, Docklands VIC. It will be a hybrid working arrangement from home and in the office after you have completed 10 weeks of training and are fully proficient in the role. When working hybrid, it will be 3 days in the office and 2 days from home.

What you'll need to succeed

You are encouraged to apply for this role if you have:

• Experience in customer service such as retail/hospitality, call centre, or banking role.
• Relevant tertiary degree such as Business, Commerce, Finance, Accounting (Preferred).
• Passionate about helping customers.
• Proven communication skills, the ability to connect with customers and to assist them with their queries.
• Demonstrated attention to detail.

What you'll get in return

In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now

If you're interested in this role, click 'apply now'.

Desired Skills and Experience You are encouraged to apply for this role if you have:

* Experience in customer service such as retail/hospitality, call centre, or banking role.

* Relevant tertiary degree such as Business, Commerce, Finance, Accounting (Preferred).

* Passionate about helping customers.

* Proven communication skills with the ability to connect and assist with enquiries

* Demonstrated attention to detail.