NAC Engineer L2

JD Cisco NAC Support – L2 Engineer

• Monitor the performance and health of the NAC solution, including authentication, authorization, and enforcement processes.
• Investigate and troubleshoot issues reported by users or detected through monitoring tools.
• Ensure daily backup
• Troubleshooting access related issues due to NAC policies
• Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement.
• Review monitoring alerts for availability and performance
• Modification/deletion/addition of rules/routes/policies as per requirements from HSL
• Provide audit evidence as and when required
• Assist OEM/HSL Project team in product upgrade/maintenance activities.
• Log analysis and reporting using native tool.
• Capacity management
• Incident management
• Change management process need to be followed.
• Service window for this engagement is 16/6 (Two shifts)
• In absence of onsite resource, there should be an immediate replacement of the resource.
• Analyze logs and alerts to identify security incidents, policy violations, or network anomalies.
• Respond promptly to incidents related to network access, security policy enforcement, or endpoint compliance.
• Implement corrective actions to mitigate security risks, such as isolating non-compliant devices or blocking unauthorized access.
• Maintain and update access control policies based on organizational requirements, security best practices, and compliance standards.
• Review and refine authentication methods, authorization rules, and endpoint posture assessment criteria as needed.
• Provide technical support and guidance to end-users, IT staff, and system administrators on NAC-related issues.
• Assist users with device registration, network configuration, and troubleshooting connectivity problems.
• Manage software updates and patches for NAC components, ensuring that the solution is up-to-date with the latest security fixes and enhancements.
• Perform configuration changes and optimizations to improve the performance and security posture of the NAC solution.
• Maintain accurate documentation of NAC configurations, policies, and procedures.
• Generate regular reports on NAC performance, security events, compliance status, and incident response activities for management review and audit purposes.
• Collaborate with cross-functional teams, including network engineers, security analysts, and system administrators, to address complex NAC-related issues and projects.
• Communicate effectively with stakeholders to provide updates on NAC operations, issues, and project statuses.
• End user support if any issue due to firewall policies.