National Account Associate

Summary Responsible for the inside support for the corporate contacts at the assigned National Accounts. Support a designated National Account Sales Manager/Executive and provide the day-to-day support needs to include: projects, rollouts, pre-packs, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests.

Required KNOWLEDGE, SKILLS, AND ABILITIES

• High School diploma or GED equivalent with 4+ years similar experience in a Sales/Distribution office environment OR a Bachelor's degree with a minimum of 1 year of similar experience in a Sales/Distribution office environment OR equivalent combination of education and experience
• Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint).
• Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently.
• Excellent communication, and time management skills.

Preferred

• Bachelors Degree, One year of experience in Food Service industry in an office setting,
• SAP experience, AutoQuotes experience
• Advanced Excel user with experience in building spreadsheets, pivot tables, and v-lookups
• Experience handling sensitive information and ability to maintain confidentiality.

Essential Duties

• Provide world class service to Corporate Contacts at assigned National Accounts.
• Subject matter expert on assigned National Accounts and their program with Don.
• Research and find new items to meet the program initiatives.
• Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs.
• Set up vendors, NMR's, and contracts.
• Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned.
• Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs.
• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders.
• Research and resolve corporate customer problems and/or questions.
• Maintain Order Guides, Web Templates and Opening Templates.
• Assist in order placement and product check in for pre-packs and rollouts.
• Coordinate special projects with Supply Chain Management.
• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items.
• Work with National Accounts Credit Team on account setups.
• Troubleshoot and resolve internal and external customer issues.
• Manage, research, and process correspondence from National Account customers and National Account Sales to determine customer needs.
• Responsible for staying current on contract changes.
• Build relationships and foster sales opportunities with the corporate level customers.
• Perform other duties as assigned.