National Account Manager

Are you ready to join a strong, supportive team where shared goals and great customer outcomes go hand-in-hand? Bidfood is looking for a National Account Manager, based out of our Collingwood office, to help drive success for some of our most valued customers, focusing on long-term relationships and practical support.

In this role, you won’t just sell; you’ll build relationships with our customers. You’ll be the point of connection between national customers and our internal teams, working closely with branches and category specialists to ensure each customer feels heard, understood and backed by solutions that work.

About the role

This is a relationship-driven role built on trust, insight and follow-through. You’ll manage a portfolio of national customers, many of whom rely on us for specialist foodservice support and service. That means understanding their business, solving problems proactively and helping them plan for the long term. You’ll work closely with branches and category specialists to ensure customers have the right solutions in place.

Your day will include:

• Building and maintaining long-term customer relationships across national accounts
• Supporting customer success through regular site visits and check-ins
• Collaborating with internal stakeholders to align on product solutions,
• Assisting with pricing, product preferences, stock access and margin management
• Identifying growth opportunities and onboarding new business
• Handling feedback and resolving issues with professionalism and care
• Ensuring agreed service levels are met across all locations
• Representing customer interests across our internal operations
• Participating in customer meetings and interstate travel where required

About you

You know food, and you know how to work with people. Maybe you’ve worked in hospitality, managed key accounts or been on the pans yourself. Either way, you understand what great service looks like and how much it matters in this industry. You’re commercially minded, calm under pressure and confident dealing with customers. You build trust quickly, communicate clearly and work well with others to get things done.

Skills and experience

To succeed in this role, you’ll bring:

• Proven experience in account management, sales or foodservice/FMCG
• Strong communication and relationship-building skills
• Confidence working with a range of customer types and business models
• Solid understanding of hospitality operations and service expectations
• Great organisational skills and attention to detail
• Systems confidence and a solutions-focused mindset
• A current driver’s licence and flexibility for travel

About Bidfood National Sales

Bidfood Group Sales is all about building strong partnerships across a variety of customers, including pubs and clubs, healthcare, hotels and recreation, multi-chain, education and catering. From working with national venues to leading healthcare providers and educational facilities, our team connects with key players nationwide to drive Bidfood’s growth and deliver exceptional service.

With a close-knit, well-supported team operating from offices in Sydney, Melbourne, Brisbane and Adelaide, Group Sales is where your work can make a real impact, ensuring consistent, reliable supply and building valuable relationships across diverse industries.

About Bidfood

With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.

Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. You’ll be backed by a stable, well-established company that values initiative and loyalty and encourages you to grow your career.

The extra perks

• Staff discounts on 6,000+ products
• Access to workforce development programs
• Corporate health plans and well-being benefits
• Employee Assistance Program (EAP) for you and your family
• Supportive team culture with room to grow

Ready to take the next step?

If this has got you thinking, we’d love to hear from you. Apply now via the button below and take the next step in your career with a team that’s proud to support Australian foodservice.

Applications close:  Friday 4th September 2026

Please note only shortlisted candidates will be contacted