National Client Desk Administrator

Join Aotea Security, and be a part of New Zealand's largest and most trusted team of integrated Security System providers, with a team of over 200+ people and 17 branches across every region. Proudly part of Aotea Group, Aotea Security have a range of opportunities on offer for Graduates, Apprentices, Semi-skilled and Skilled Security Technicians and Managers. Take the next step in your career and join a supportive, innovative and dedicated team at the forefront of the Electronic security sector.

National Service Desk Administrator

This is an exciting, fast‑paced role where you’ll work alongside some of New Zealand’s most recognised industry professionals, contributing to great outcomes for our people and customers across the country.

You’ll manage your own portfolio of clients and be their go‑to person for all security-related reactive and preventive maintenance needs. If you enjoy building strong relationships, taking ownership, and delivering quality service, this role gives you the perfect opportunity to shine.

Key Responsibilities and Accountabilities

• Monitor phones and receive incoming calls from our team and clients.

• Log, Assign and monitor progress of jobs and ensure KPI’s are met.

• Assist with communications to support our clients and wider team.

• Provide financial/administration support including monthly client invoicing.

Knowledge, Skills and Abilities

• Excellent organisation and time management skills; able to manage multiple demands and prioritize time efficiently and effectively

• Strong attention to detail

• Ability to problem solve and think outside the box

• Excellent interpersonal communication skills and a Team Player

• Can Do Attitude

Pre-Requisites of Position

• Experience working in a fast paced and diverse environment

The successful candidate must be eligible to work in NZ.

If you think you will fit with our team and values please apply now!