National eBusiness Specialist

Company description:

Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Job description:

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 ‘World's Best Employers' and Fortune's ‘World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

Ready to take the next step in your digital insurance career? An exciting opportunity exists to join Zurich as a National eBusiness Specialist, working closely with our National eBusiness leadership team.

This is a great opportunity for an early professional who is ready to progress their career to the next level, build strong stakeholder relationships, and play a key role in supporting Zurich's digital delivery across Australia and New Zealand. In this role, you'll help ensure our electronic delivery systems are used effectively by intermediary partners and internal teams, while working closely with MGAs and underwriting agencies to support accurate accounts, reliable data and smooth platform performance. You'll also contribute to quality assurance and regular audit activity across the General Insurance platform landscape, helping drive efficiency, accuracy and continuous improvement for the business.

Your key responsibilities will include:

• Maximise the use of Zurich's electronic delivery systems to support growth, budgets and retention.
• Work with MGAs, underwriting agencies and brokers to set up accounts, manage bordereaux and improve data quality.
• Monitor, reconcile and resolve platform errors across Zurich, Ebix and broker systems.
• Project manage account transfers, splits and mergers across all relevant platforms.
• Troubleshoot system and process issues, documenting analysis and solution requirements.
• Support new technology rollouts, including design input, UAT, training, audits and release verification.
• Promote Zurich's digital propositions while ensuring processes remain compliant and efficient.

Important to your success - Unlock your potential

• Desirable business degree and/or ANZIIF qualification
• Strong analytical skills with excellent accuracy across data and processes
• Customer-focused approach with the ability to manage competing priorities
• Sound general insurance, product and underwriting knowledge
• IT support experience or confidence troubleshooting system issues
• Understanding of broker packages and platforms such as Winbeat, EGlobal, CBS, Insight and Steadfast SCTP
• Motivated to take initiative and adapt in a fast-paced environment.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!