Navigator

About the role

Are you passionate about walking alongside whānau and empowering them to achieve their aspirations?

MUMA is seeking skilled and values-driven Navigators to work directly with whānau across South Auckland. This role is about connection, advocacy, and transformation - helping whānau strengthen their wellbeing and take confident steps toward their goals.

You will support whānau through change, walking alongside them with aroha, resilience, and manaakitanga.

About Us

Manukau Urban Māori Authority (MUMA) is a progressive, dynamic community organisation that is driven by our vision, mission, and values, as we strive to advance urban Māori aspirations, whilst being Kaupapa Māori driven, and Marae-based, whilst embracing Te Reo me ōna Tikanga practices. The 'Kaupapa' that we all embrace here at MUMA is 'WHANAU FIRST', as ‘Our Whanau are our Future’.

Key Responsibilities

• Build and maintain strong, trusted relationships with whānau

• Work with whānau to identify their strengths, needs, and long-term aspirations

• Co-develop personalised plans that support whānau goals

• Help whānau navigate systems such as health, housing, education, and income support

• Advocate for whānau and connect them to wider services and opportunities

• Record progress, reflect on outcomes, and adapt practice to improve impact

• Collaborate with service providers, agencies, and community networks

• Support community and emergency responses when required

About You

You will bring:

• Experience working directly with whānau and diverse communities

• A relationship-first approach grounded in tikanga Māori and kaupapa Māori values

• Ability to work with empathy, flexibility, and a strengths-based mindset

• Excellent communication, organisation, and problem-solving skills

• A full NZ driver’s licence

• Relevant qualifications or experience in community, health, education, or social support, or willingness to undertake further study

What We Offer

• A rewarding and impactful role supporting whānau in your community

• A kaupapa Māori work environment that supports professional growth

• Regular supervision, peer support, and training opportunities

• Full-time employment aligned to secured programme funding

• Flexible and supportive workplace culture