Navigator

Job Announcement: Navigator

For MMCC Support Services / SOMOS Community Care Partnership

Status: Part Time, In Person
Reports To: Program Director

Hourly Rate: $20.00 - $24.00, commensurate with education and experience.

Schedule: Monday - Friday between 8:00am – 5:00pm, with evenings or occasional weekend hours depending on program needs. Max 21 Hours per Week.

Benefits:

• Paid Sick Time
• Professional Development
• Employee Assistance Program
• Employee Discount Program

The Mosholu Montefiore Community Center (MMCC) is a vital community resource that changes the course of lives of Bronx and Manhattan residents (now adding Queens) to a degree not otherwise possible. Each year, we serve more than 40,000 preschoolers, school-age children, teens, adults, and senior citizens through our support, enrichment, education, and recreation programs, expanding their opportunities to live full, productive lives.

Position Summary:

We are seeking a Part-Time Navigator to support individuals and families through our partnership with SOMOS Community Care. This role supports community members by identifying health-related social needs and connecting participants to MMCC programs and external community-based services addressing food insecurity, housing instability, transportation, healthcare access, and other social determinants of health.

The ideal candidate is adaptable, organized, and comfortable working independently and as part of a multidisciplinary team in community-based settings.

Responsibilities:

• Conduct phone outreach and screening with Medicaid members to identify Health-Related Social Needs (HRSN) and barriers to accessing essential services.
• Conduct eligibility assessments whenneeded and ensure participant profiles and related information are accurate andup to date.
• Assess participant needs and identifyappropriate MMCC programs, SOMOS Social Care Network services, andcommunity-based resources to address identified needs.
• Provide resource navigation andreferrals to external agencies when MMCC is unable to directly assist with aparticipant’s needs, including housing, food, healthcare, transportation, andother social supports.
• Educate participants about availableservices, program eligibility, and the scope of services offered by MMCC.
• Conduct follow-up with participantsto determine whether referred services were successfully accessed and provideadditional referral options when assistance was not received.
• Maintain accurate and timelydocumentation of screenings, eligibility assessments, referrals, follow-upcontacts, case notes, and participant outcomes.
• Participate in team meetings, caseconferences, training, outreach, and other program activities as needed.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED is required.
• Experience in Social Work, Human Services, Psychology, Public Health, Counseling, or a related field with transferable skills, preferred.
• Minimum 1 year of experience in casemanagement, care coordination, social services, community health, or a relatedfield preferred.
• Experience working with Medicaid members or other underserved populations and familiarity with HRSN screening and social service navigation preferred.
• Familiarity with NYC benefits and community resources, including food assistance, healthcare, housing, transportation, and other social supports.
• Strong communication and interpersonal skills, with the ability to engage participants by phone and in person with empathy, professionalism, and cultural sensitivity.
• Strong organizational and time-management skills, with the ability to manage multiple referrals, follow-ups, and participant needs while maintaining accurate documentation.
• Proficiency in Microsoft Office and electronic case management or client information systems.
• Ability to travel locally to community-based sites (schools, partner agencies, clinics, etc.).
• Ability to lift up to 15 lbs. for for short periods of time.
• Bilingual in Spanish, preferred.
• Ability to work a flexible schedule, with evenings or occasional weekend hours depending on program needs.

To Apply:

Please submit a resume and cover letter to Nayyabb Raqibuzzaman, Program Director at [email protected] and Carlie Morabito, Compliance Officer at [email protected]. Your cover letter must address your qualifications for this position, salary requirements, availability and your interest in MMCC.

EQUAL OPPORTUNITY EMPLOYER. DRUG FREE WORKPLACE.

MMCC is an equal opportunity employer that is committed to cultural competency, diversity, and inclusion and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law.

Pay: $20.00 - $24.00 per hour

Expected hours: No more than 21.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Professional development assistance

Application Question(s):

• Would you be able to travel locally to community-based sites (schools, partner agencies, clinics, etc.)?

Education:

• High school or equivalent (Required)

Experience:

• case management, care coordination or related field: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person