NDIS Admin and Rostering Officer

Position Title: NDIS Administration and Rostering Officer

Employment Type: Casual /Part time

Location: Shop 24/171 Nepean Hwy, Mentone Victoria 3194

Reports To: Operations Manager / Director

Industry: National Disability Insurance Scheme (NDIS)

Providencd Healthcare is seeking a highly organized, proactive, and experienced NDIS Administration and Rostering Officer to join our team. The successful candidate will play a key role incoordinating daily operations, managing staff rosters, supporting support workers, facilitating client intake, and ensuring the smooth delivery of NDIS services.

This role requires someone with a strong understanding of the NDIS environment, excellent communication, problem-solving skills, and the ability to manage competing priorities in a fast-paced setting.

Applicants must have at least 2–3 years of practical experience working within the NDIS sector. Experience in rostering, client intake, disability support, coordination, orservice administration will be highly regarded.

Key Responsibilities:

1. Rostering and Workforce Coordination

2. Support Worker Administration and Support

3. Client Intake and Onboarding

4. Operational and Administrative Support

5. NDIS Compliance and Quality Support

Essential Selection Criteria:

The successful candidate must demonstrate:

• At least 2–3 years of hands-on experience working in the NDIS sector.
• Practical experience in NDIS administration, rostering, disability services, or operational coordination.
• A sound understanding of NDIS service delivery, participant needs and provider operations.
• Strong organizational, time management, and problem-solving skills.
• Excellent verbal and written communication skills.
• The ability to manage multiple priorities and respond effectively to changing operational requirements.
• High attention to detail and accuracy when maintaining records and documentation.
• Strong computer skills, including Microsoft Office, email, spreadsheets, and electronic record-keeping systems.
• The ability to communicate professionally with participants, families, support workers, and external stakeholders.
• A commitment to participant choice, dignity, privacy, safety and person-centred service delivery.

Desirable Qualifications and Experience:

• Certificate III or IV in Business Administration, Community Services, DisabilitySupport or related field.
• Experience usi ng NDIS rostering, scheduling, client management or service delivery software.
• Experience supporting SIL (Supported Independent Living) or other community-based disability services.
• Knowledge of NDIS service agreements, support documentation and incident management processes.
• Experience with staff onboarding, compliance tracking and operational reporting.

Personal Attributes:

We are looking for someone who is:

• Reliable, professional and accountable.
• Highly organized and able to work independently.
• Calm under pressure and capable of managing urgent roster changes.
• A strong communicator who can build positive working relationships.
• Proactive in identifying problems and finding practical solutions.
• Respectful, compassionate, and committed to quality disability support.
• Discreet and trustworthy when handling confidential information.

What We Offer:

• An opportunity to contribute to meaningful disability support services.
• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• A varied role with responsibility across administration, workforce coordination andservice operati ons.
• Competitive remuneration based on experience, qualifications, and skills.

Job Types: Full-time, Part-time, Permanent, Subcontract

Pay: From $60,000.00 per year

Benefits:

• Employee mentoring program

Licence/Certification:

• Working with Children Check (Required)
• Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person