NDIS Administration Assistant (WFH)

About us

We are an NDIS Registered Behaviour Support provider committed to delivering high‑quality, person‑centred services. As our participant base grows, we are seeking a reliable and detail‑focused Administration Assistant to support our intake, onboarding, and compliance processes.

This role is ideal for someone who enjoys structured work, can manage multiple administrative tasks, and is confident working with numbers, funding allocations, and NDIS documentation.

About the role

The Administration Assistant will play a key role in ensuring participants are onboarded smoothly and that our internal systems reflect accurate plan and funding information. This supports our ability to deliver services efficiently and in line with NDIA requirements.

Key responsibilities

• Manage participant onboarding, including collecting intake forms, coordinating risk assessments, and preparing and issuing service agreements
• Update CRM and internal systems with participant NDIS plans, funding allocations, and key dates and service delivery requirements
• Communicate professionally with Support Coordinators, nominees and guardians, and participants
• Ensure documentation is complete, accurate, and compliant with NDIA and NDIS Practice Standards
• Assist with general administrative tasks to support the Behaviour Support team

About you

• Previous experience in administration or intake coordination
• Strong ability to work with numbers, funding amounts, and plan budgets
• High attention to detail and accuracy
• Proficient in Microsoft Word, email communication, and general technology
• Ability to quickly learn new systems, including CRM
• Understanding of (or willingness to learn) NDIS compliance requirements
• Excellent written and verbal communication skills
• Ability to work independently in a remote environment
• Completion of the NDIS Worker Screening Check (or willingness to obtain)
• Completion of the NDIS Worker Orientation Module (or willingness to obtain)

What’s In It For You

• Work as part of an experienced, highly supported delivery team, alongside peers who deeply understand NDIS compliance, audits, and provider operations
• Provider‑leading systems, products, and services, backed by one of the strongest and most trusted reputations in the NDIS sector
• Fully remote role, with the structure, tools, and expectations needed to do high‑quality work from home
• Structured onboarding, training, and ongoing support — you’re never left to figure things out alone!
• Long‑term opportunity within a growing, well‑established team that takes compliance, quality, and people seriously