NDIS Case Manager

About the role

Join Bright Plan Management as an NDIS Case Manager for our Melbourne team. In this full-time role, you will be responsible for providing high-quality case management support to clients with disabilities, ensuring they receive the care and services they need to live independently as trusted advisor.

This role is full-time permanent, currently on 100% Work-From-Home arrangement, with potential 2-3 days flex WFH in the future.

Melbourne Metro location only. Regional, Other States and Overseas applicants will not be considered.

We are hiring multiple position within the same roles this time.

What you'll be doing

• Manage the day-to-day queries from new prospects, including intake and induction of new participants.
• Manage the day-to-day queries from participants regarding their NDIS packages and funded supports, including reasonable and necessary criteria.
• Helping participants to understand their plan and allocated budgets.
• Assisting the payment team with discrepancies and missing information on outstanding claims/invoices.
• Liaising with service providers and NDIA to resolve plan and invoice issues.
• Obtaining and maintaining evidence to support auditing of funded supports.
• Provide advice and information to participants about mainstream and government services that will help them to achieve personal objectives outside of the NDIS.
• Assist participants to budget and monitor their plan, as well as follow up on queries.
• Maintain up to date knowledge of the NDIS through self-education and research.
• General administrative duties.

What we're looking for

• Demonstrated experience in the NDIS space, with a strong working knowledge of the relevant legislation and guidelines (including NDIS Pricing Arrangements and operational guides).
• Ability to work independently, be curious, think innovatively and proactively, as well as work collaboratively with colleagues in a remote environment.
• Proven experience in building relationships with participants, colleagues and stakeholders, including representing the organisation in community settings.
• Quick on your feet, a fast learner and great with numbers.
• A passion for helping people build capacity, live a good life and achieve their goals.
• Excellent Microsoft Suite skills (particularly Excel & Outlook).
• Previous CRM experience.
• Previous experience as a Support Coordinator / Local Area Coordinator / Planner is essential.
• Ability to setup and troubleshoot any IT issues due to WFH arrangements and have fast/stable internet connection.

This is a senior level position and is for someone with a deep working knowledge of how the NDIS works. We might offer a more junior role with lower pay if your expertise is not quite at the level we expect upon further discussion.

Case Management experience from other fields is not a considered skill due to the high level required to perform the job immediately.

About us

Bright Plan Management is a leading national provider of NDIS plan management services. Our mission is to empower people with disabilities to live independent, fulfilling lives. With a team of dedicated and compassionate professionals, we work closely with our clients to ensure they receive the care and support they need to achieve their goals.

If you're passionate about making a difference in the lives of people with disabilities, we'd love to hear from you. Apply now to join our team!

If you have any questions, please email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide pre-employment checks. Offer is subject to completing NDIS worker screening check.