Ndis Employment Support Worker

LEAFE’S – Support Worker Position Description

Location: Colonnades Shopping Centre, Adelaide, South AustraliaEmployment Type: CasualSupport Model: 1:1 Individual SupportProgram: Supported Employment – Retail and Jewellery Making

About LEAFE’S

LEAFE’S provides supported employment opportunities for NDIS participants to develop workplace skills, build confidence and participate in genuine paid employment.

Our program combines retail activities and jewellery making in a real workplace environment. We are seeking caring, reliable and motivated Support Workers to provide one-on-one support to individual participants at our Colonnades Shopping Centre location.

About the Role

As a Support Worker, you will work directly with one participant at a time, providing individualised assistance throughout their employment activities.

You will help the participant develop independence, learn new skills, participate in retail operations and undertake jewellery-making tasks, while encouraging them to complete as much of their work independently as possible.

Key Responsibilities

1. Individual Participant Support

• Provide dedicated 1:1 support to an allocated participant during their shift.
• Follow the participant’s individual support needs and agreed goals.
• Encourage independence, confidence and workplace participation.
• Provide clear instructions, demonstrations and practical assistance.
• Support communication, decision-making and problem-solving.
• Maintain the participant’s dignity, privacy and professional boundaries.

2. Retail Activities

• Assist the participant with customer service and sales activities.
• Support stock organisation, pricing and product displays.
• Help with setting up and packing down the retail pop-up.
• Encourage professional communication and customer interaction.
• Assist with developing transferable retail and workplace skills.

3. Jewellery Making

• Demonstrate jewellery-making and assembly techniques.
• Assist with organising materials, tools and finished products.
• Encourage safe tool use, attention to detail and quality control.
• Help the participant build practical production skills at their own pace.

4. Workplace Safety and Documentation

• Maintain a safe and organised workplace.
• Follow workplace health and safety procedures.
• Report hazards, incidents and concerns promptly.
• Complete required attendance records and shift notes.
• Maintain confidentiality and comply with LEAFE’S policies.

Essential Requirements

• A genuine interest in supporting people with disability.
• Strong communication, patience and interpersonal skills.
• Reliability, punctuality and a professional attitude.
• Willingness to support both retail and jewellery-making activities.
• Ability to encourage independence while providing appropriate assistance.
• Legal right to work in Australia.
• Willingness to obtain required screening checks and training.

Previous disability support, retail or jewellery-making experience is desirable but may not be essential, depending on the applicant’s suitability.

Employment Conditions

• Location: Colonnades Shopping Centre, Adelaide, SA.
• Support arrangement: One worker supporting one participant at a time.
• Work type: In-person retail and jewellery-making activities.
• Hours: Casual shifts, subject to participant demand and roster availability.
• Environment: Retail pop-up store and practical product-making activities.

Please provide your relevant experience, qualifications, availability and a short introduction explaining why you would like to work in supported employment.

LEAFE’S – Creating opportunities, building skills and supporting meaningful employment.

Pay: $26.44 – $52.81 per hour

Work Location: In person