NDIS Operations Coordinator

Job Description: NDIS Operations Coordinator

Position Title: NDIS Operations Coordinator
Industry: Disability Services / NDIS

Position Purpose

The NDIS Operations Coordinator is responsible for coordinating daily service operations, ensuring quality and continuity of participant support, managing staff and rosters, monitoring compliance with NDIS requirements, and maintaining effective communication with participants, families, support coordinators and other stakeholders.

Key Responsibilities1. Daily Operations and Service Coordination

• Oversee day-to-day disability support operations and service delivery.
• Coordinate participant schedules, support arrangements and service bookings.
• Ensure continuity of support and respond to changes in participant needs.
• Monitor service delivery and address operational issues promptly.

2. Staff Management and Rostering

• Coordinate staff rosters, shift allocations, replacements and leave coverage.
• Monitor attendance, timesheets and service delivery records.
• Support staff induction, training and performance management.
• Ensure appropriate staff are allocated according to participant needs and worker competencies.

3. Participant and Stakeholder Communication

• Maintain professional communication with participants, families, nominees and guardians.
• Liaise with Support Coordinators, Plan Managers, Behaviour Support Practitioners and allied health professionals.
• Coordinate participant reviews, appointments, case conferences and stakeholder meetings.
• Address concerns, complaints and feedback in a timely manner.

4. NDIS Compliance and Incident Management

• Ensure staff follow organisational policies, procedures and relevant NDIS requirements.
• Monitor incident reporting, investigations, corrective actions and follow-ups.
• Escalate reportable incidents to authorised management personnel for appropriate notification to the NDIS Quality and Safeguards Commission.
• Maintain accurate records and support internal audits and compliance reviews.
• Monitor relevant worker screening, training and documentation requirements.

5. Participant Support and Risk Management

• Monitor participant support plans, risk assessments and individual needs.
• Ensure current Behaviour Support Plans are communicated to relevant staff where applicable.
• Coordinate follow-ups after incidents and implement agreed corrective actions.
• Identify service delivery risks and escalate safeguarding concerns promptly.

6. Documentation and Administration

• Maintain accurate participant files, staff records, rosters and service documentation.
• Monitor service agreements, support schedules and relevant plan dates.
• Prepare operational reports, handover notes and compliance documentation.
• Ensure confidential information is stored and shared securely.

7. Service Quality and Continuous Improvement

• Monitor service quality and participant satisfaction.
• Identify operational gaps and recommend improvements.
• Follow up on complaints, incidents, audits and outstanding actions.
• Promote a safe, respectful, person-centred and inclusive workplace.

Essential Skills and Qualifications

• Experience in disability services, NDIS operations or service coordination.
• Understanding of NDIS Practice Standards and provider obligations.
• Strong organisational, communication and problem-solving skills.
• Experience with staff rostering, incident management and stakeholder coordination.
• Ability to manage competing priorities and maintain accurate records.
• Competency with relevant administrative systems and Microsoft Office.

Relevant qualifications in disability, community services, leadership or business operations are desirable. Required screening, training and qualifications should be determined by the duties of the role and applicable requirements.

Pay: $60,100.00 – $115,000.00 per year

Work Location: In person