NDIS- Program Manager

Program Manager – NDIS Disability Services

Berta Healthcare Services | Full-Time | Melbourne Metro & Morwell (Laverton based office)

About Berta Healthcare Services

Berta Healthcare Services is a growing disability services provider committed to delivering high-quality, person-centred support that makes a genuine difference in people's lives.

We provide a range of NDIS services, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Individualised Living Options (ILO) and community-based supports.

As we continue to grow, we're looking for passionate, motivated and experienced professionals who want to contribute to a positive workplace culture and help shape the future of our services.

About the Role

We're looking for an energetic, driven and experienced Program Manager to join our team and play a key role in leading our disability support programs.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people and has a strong understanding of the NDIS sector.

As Program Manager, you'll oversee the day-to-day operations of a portfolio of disability support services, ensuring our programs run efficiently, our teams are supported and our participants receive high-quality care.

We're looking for someone who brings more than just industry experience. We want a proactive, confident leader who takes initiative, builds strong relationships, solves problems and brings positive energy to the workplace.

You'll work closely with our Operations, Clinical, HR and Finance teams to support service delivery, workforce performance, compliance and the continued growth of Berta Healthcare Services.

Key Responsibilities

Program & Operational Management

• Oversee daily operations across SIL, SDA, ILO and other NDIS-funded services.

• Ensure programs operate efficiently, safely and in line with participant needs.

• Monitor service performance, workforce requirements and operational priorities.

• Support the establishment and growth of new services and programs.

• Identify opportunities to improve service quality and operational efficiency.

Leadership & Team Development

• Lead, mentor and support House Supervisors, Program Coordinators and Disability Support Workers.
• Build a positive, motivated and accountable team culture.
• Oversee employee performance, supervision and professional development.
• Work collaboratively with Recruitment and Rostering to maintain appropriate staffing levels, assisting when needed.
• Provide guidance and leadership in managing complex participant needs and operational challenges.

Participant & Stakeholder Engagement

• Develop strong relationships with participants, families, support coordinators and external stakeholders.
• Ensure services remain person-centred and responsive to participant goals.
• Support participant satisfaction, service reviews and ongoing engagement.
• Work collaboratively with internal teams to resolve concerns and improve participant outcomes.

About You

We're looking for someone who combines strong NDIS experience, proven leadership skills and a genuine passion for people and operational excellence.

You'll be confident, approachable, highly organised and motivated to make a meaningful contribution to a growing organisation.

To be successful, you'll have:

• Demonstrated experience in a management or senior leadership position within the NDIS sector.
• Strong knowledge of Supported Independent Living, NDIS operations and compliance requirements.
• Proven ability to lead teams, manage employee performance and oversee service delivery.
• Excellent communication, relationship-building and problem-solving skills.
• Strong organisational skills and the ability to manage competing priorities.
• Experience with operational budgets, workforce planning and service performance.
• A proactive, solutions-focused approach and confidence in making decisions.
• The ability to work independently and collaboratively across departments.
• A genuine passion for improving services, supporting employees and achieving positive participant outcomes.

We're particularly interested in individuals who are energetic, adaptable, ambitious and motivated to grow with our organisation.

Why Join Berta?

At Berta Healthcare Services, we believe great services start with great people.

We value individuals who bring fresh ideas, take initiative and genuinely care about the work they do.

What you can look forward to:

• The opportunity to lead and develop programs within a growing NDIS organisation.
• A supportive and collaborative management team.
• A varied and engaging role with genuine responsibility and autonomy.
• Opportunities to contribute to organisational growth and service improvements.
• A workplace that values initiative, innovation and strong leadership.
• Opportunities for ongoing professional and career development.

Ready to Make an Impact?

If you're an experienced NDIS professional who loves leading people, thrives on challenges and is ready to take the next step in your career, we'd love to hear from you.

We're looking for someone who brings energy, experience and initiative and is excited to help shape the future of Berta Healthcare Services.

Apply now and join the Berta Healthcare Services team!