NDIS Services Manager

About Us

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in delivering uninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants.

About You

As an experienced services manager, you will possess the following:

• Extensive understanding of NDIS Regulatory Framework
• A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector
• Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants
• Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities

Duties & Responsibilities

• Professionally deliver the duties as prescribed in the participant’s care plan
• Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

• Managing the delivery of services to ensure participant goals and company objectives are achieved
• Facilitating the seamless onboarding of participants.
• Preparation and authorisation of care plans and related documents
• Training Support Workers
• Coordinating and communicating with clients, family, support networks and other stakeholders
• Escalating important issues to the Directors
• Ensuring NDIS compliance in all aspects of participant’s support
• Ensure WHS compliance
• Actively participate in internal and external audits and other quality improvement activities
• Actively participate in expos or other activities
• Developing policies to ensure high-quality care and compliance
• Monitoring support workers
• Conduct routine client visits and ensure their wellbeing
• Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.
• Ensuring client documents are up to date and audit-ready
• Supervising and guiding client liaison officer
• Coordinating with admin/rostering team
• Conducting staff performance appraisals
• Conducting risk assessments and implementation of risk mitigation plans
• Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.

Qualifications

• Associate's degree or equivalent experience
• 2+ years' experience in a similar field
• Excellent written and verbal communication skills

Other Checks

• Valid police check—less than 12 months old.
• Valid Working with Children Check
• NDIS Worker Screening Check
• Valid First Aid & CPR Training Certificate

Pay: $90,000.00 – $100,000.00 per year

Application Question(s):

• Do you have a current NDIS Worker Screening Check?

Do you have a current Working With Children (WWC) Check?
Have you completed a qualification in disability or Similar?
How many years' experience do you have as an NDIS Lead?
How many years' experience do you have as an NDIS Coordinator?

Work Location: In person