NDIS Support Coordinator

Realcare Sydney | Sydney NSW

Employment type: [Full-time / Part-time]

Salary: [Annual salary range] + superannuation

Location: Bella Vista, with travel across Sydney as required

About the Role

Realcare Sydney is seeking a NDIS Support Coordinator with a qualification in Social Work or a related human services discipline to support NDIS participants and their families.

The role combines person-centred support coordination with an understanding of participants’ social, emotional and psychosocial needs. You will work collaboratively with participants to identify their goals, address barriers to accessing support, strengthen their independence and establish sustainable support networks.

Key Responsibilities

• Assess participants’ social and psychosocial support needs, strengths, goals and barriers to accessing services.
• Work with participants to develop, implement and review individual support plans aligned with their goals and NDIS plans.
• Help participants understand their NDIS plans, available funding and support options.
• Coordinate disability, health, mental health, housing and community services according to individual needs.
• Provide individual casework support, advocacy and referral assistance within the scope of the role.
• Support participants to make informed decisions, communicate their preferences and exercise choice and control.
• Liaise with families, carers, allied health professionals and other service providers, with participants’ consent.
• Monitor the effectiveness of supports and assist participants to resolve service gaps or coordination difficulties.
• Build participants’ skills and confidence to manage their supports and navigate service systems.
• Identify risks to participants’ wellbeing and coordinate appropriate responses in accordance with organisational procedures.
• Maintain accurate assessments, case notes, support plans and progress reports.
• Deliver culturally responsive services that respect participants’ rights, privacy and individual circumstances.

Qualifications and Experience

• A tertiary qualification in Social Work or a related human services discipline relevant to the role.
• Experience in disability services, support coordination, case management or community services.
• Demonstrated knowledge and experience in assessing social, emotional and psychosocial support needs.
• Experience in developing, implementing and reviewing individual support plans.
• Ability to provide person-centred casework support, advocacy and referral assistance.
• Understanding of the NDIS, participant choice and control, capacity building and service coordination.
• Ability to work effectively with participants, families, carers and multidisciplinary professionals.
• Strong written communication, case documentation and organisational skills.
• Understanding of culturally responsive practice and professional boundaries.
• Ability to work independently and collaboratively.

Additional Requirements

• Current NDIS Worker Screening clearance, or willingness to obtain one before commencement.
• Current National Police Check.
• Current First Aid Certificate.
• Valid driver’s licence and access to a reliable vehicle for work-related travel.
• Working with Children Check where required for the participant group.

How to Apply

Please send your résumé and a cover letter outlining your qualifications and relevant experience to [email protected]

Pay: $62,241.93 – $106,194.10 per year

Work Location: In person