NDIS Workforce, Quality & Rostering Administration Officer

Role Overview

This is a remote position supporting the organisation’s Quality, Staff Support, and Rostering departments. The role combines workforce administration, compliance monitoring, rostering support, data analysis, and operational reporting.

The successful candidate will be responsible for maintaining accurate employee and training records, monitoring roster coverage and workforce utilisation, identifying discrepancies and emerging risks, and preparing reports that help management make informed decisions.

This is not purely an administrative role. The client is looking for someone who can analyse data, identify trends, proactively flag potential issues, and recommend practical opportunities for improvement.

Key Responsibilities

• Monitor mandatory training completion, competency requirements, expiry dates, and outstanding compliance items.
• Maintain accurate employee records, training documentation, compliance registers, and workforce trackers.
• Support daily rostering operations, including approved roster changes, shift allocations, roster publication, and coverage monitoring.
• Analyse staffing utilisation, vacant shifts, overtime, workforce availability, and roster-related costs.
• Develop and maintain Excel reports, dashboards, charts, and exception reports.
• Extract, consolidate, and validate information from different systems.
• Identify data discrepancies, compliance gaps, emerging trends, and operational risks.
• Prepare weekly, fortnightly, and monthly reports for management.
• Assist with audit preparation, quality reporting, and administrative process improvements.
• Escalate significant compliance concerns, critical training gaps, unsafe staffing arrangements, and unresolved roster coverage issues to the appropriate team lead.

Essential Requirements

• Experience in administration, rostering, workforce coordination, or operational reporting.
• Advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, and charting.
• Strong proficiency in Microsoft 365, SharePoint, Teams, and ShiftCare.
• Ability to interpret operational data and identify meaningful trends, discrepancies, and risks.
• Strong attention to detail, organisational skills, and written communication.
• Experience preparing reports and handling confidential employee and organisational records.
• Ability to work independently, manage competing deadlines, and proactively identify tasks requiring attention.

Additional Advantage

• Experience in NDIS, disability services, aged care, or healthcare.
• Knowledge of SCHADS Award rostering requirements.
• Experience with eTrainu, Power BI, Microsoft Power Automate, or other automation tools.
• Exposure to compliance monitoring, audit preparation, incident management, complaints, or risk management systems.
• Understanding of NDIS Practice Standards and quality indicators.

Pay: Php30,000.00 - Php35,000.00 per month

Application Question(s):

• How many years of experience do you have in administration, rostering, workforce coordination, compliance administration, or operational reporting?
• Have you worked with an Australian organisation, particularly in the NDIS, disability, aged care, or healthcare sector?
• Have you used ShiftCare?
• How would you rate your Microsoft Excel skills from 1–10?

Work Location: Remote