Acme Services
NDR agent
3 years ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Job highlights
- . Should be able to manage a team of 10 to 12 people
Should be able to manage a team of 10 to 12 people.
Outcall and mail to customers and validate the failed delivery remarks from customers.
Taking initiative and getting shipments delivered to customers by keeping a close follow-up with courier partners
Outbound calling for non-delivered shipments.
Determines requirements of customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintains NDR calling database by entering information.
Enhances organization reputation by accepting ownership for accomplishing new and different requests.
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