Negotiator

Business Performance and Management

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system and ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting and to render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met and timely litigation are instituted and must avoid Operational Losses
• Provide workable resolution to customers enquiries and to meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
• Assist Team Manager on any ad-hoc projects

People Management

• Liaise with Manager on customers’ issues.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

Qualifications

• Bachelor Degree or Diploma in the relevant discipline
• With relevant Collection and Recovery experience

Competencies/Skills

Technical / Functional skills:

• Computer literacy – basic MS Words and Excel
• Multilingual