Negotiator (SG)

Job Purpose

Manage delinquent accounts with objective to regularise account and recovery of outstanding loans.

Job Description

• Contact customers to secure payment of arrears towards regularizing their accounts
• Provide customers with clear and accurate payment instruction/ account information
• Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses
• Recommend and execute appropriate legal actions to recover account outstanding when necessary
• Maintain and update all dunning records factually and timely into the collections system
• Follow up customer queries and escalate to Team Manager if required.

Job Requirement

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Good knowledge in collections management and legal workflow
• Strong negotiation skills
• Good knowledge in Unsecured Retail products and collections systems
• Previous experience in collection/recovery within the banking sector is preferred.
• Local or Singapore working experience is highly recommended.

**Note: this position will be based in Kuala Lumpur, Malaysia.