NEMT DRIVER

Job Title: Non-Emergency Transportation Driver

FLSA Classification: Non-Exempt

Pay Range: $16.00-$20.00 per hour (PT)/ $18.00-$24.00 per hour (FT)

Full/Part-Time: Part-Time/Full-time

Reports to: Transportation Manager

Summary

The main responsibility of Non-Emergency Transportation Driver is to safely transport individuals to and from

medical appointments, ensuring their comfort and well-being throughout the journey. Additionally, this role is

expected to assist passengers in boarding and disembarking from vehicles, ensuring their safety. All individuals

are required to have excellent interpersonal skills, a clean driving record, and the ability to provide exceptional

customer service

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential

functions.

• Safe Transportation: Transport individuals to and from medical appointments in a safe, timely, and

professional manner while following all traffic laws and company safety standards.

• Client Assistance: Assist passengers with boarding and exiting the vehicle when needed, ensuring their

comfort, dignity, and safety throughout the trip.

• Schedule Management: Follow assigned schedules and routes to ensure passengers arrive at

appointments on time and are transported safely to their destinations.

• Vehicle Inspection and Maintenance: Conduct routine vehicle inspections to ensure the vehicle is in safe

operating condition. Promptly report any mechanical issues or maintenance concerns.

• Communication: Maintain clear and professional communication with dispatch, clients, and healthcare

providers to coordinate transportation and address scheduling needs.

• Documentation: Accurately complete trip logs, mileage records, and any required documentation in a

timely manner.

• Customer Service: Provide courteous, respectful service to all passengers. Address concerns with

patience and professionalism while supporting a positive transportation experience.

• Policy Compliance: Follow all company policies and procedures, including confidentiality requirements,

safety protocols, and operational guidelines.

Required Skills and Abilities

• Valid driver’s license with a clean driving record
• Ability to pass a criminal background check and pre-employment drug screening
• Proficient computer skills including Microsoft Office, E-mail, and Web
• Strong organizational skills and attention to detail
• Ability to delegate effectively
• Sense of urgency and ability to multitask successfully
• A positive/ optimistic attitude and demeanor
• Excellent verbal communication skills
• Outstanding customer service mindset

Schedule

Monday through Saturday as directed by management; 7:30am-6:30pm unless otherwise stated.

Work Environment

Company provided work vehicles or office.

Physical Demands

• Ability to assist passengers entering and exiting the vehicle
• Ability to sit and drive for extended periods
• Ability to lift or support light mobility aids if necessary

Background Check & Drug Screen Requirements

• Valid driver’s license with a clean driving record- no offenses within past three (3) years
• Ability to pass a criminal background check and pre-employment drug screening

Experience + Certifications

• Prior driving, transportation, delivery, or customer service experience preferred
• Experience working with seniors, individuals with disabilities, or patients in a healthcare or service

environment is a plus

• Ability to safely operate a vehicle and follow navigation directions and assigned routes

Pay: $16.00 - $24.00 per hour

Expected hours: 20.0 – 50.0 per week

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Paid training

Work Location: In person