.NET Support Developer (C# / Umbraco / Azure) - Homebased

.NET Support Developer (C# / Umbraco / Azure) - Homebased
Full Time Employee

Job Summary
Support role for C# / Umbraco / Azure.

Job Description
About the role
To provide technical support and development assistance across live client sites, combining frontend, backend, and helpdesk responsibilities. Acts as the bridge between the Support Desk and Development Team, ensuring smooth resolution of tickets and small change requests.
Key responsibilities

• Investigate and resolve support tickets across frontend (UI/UX), backend (CMS/CRM), and hosting issues.
• Perform small change requests and site improvements (UI tweaks, bug fixes, content model updates).
• Deploy updates and patches via Azure DevOps under supervision of senior developers.
• Create and maintain documentation for support processes and recurring fixes.
• Collaborate with developers to identify recurring issues and propose product improvements.
• Assist in QA/UAT periods during new web builds.
• Support internal and client training through documentation and recorded walk-throughs.
• Maintain awareness of SLA priorities and communicate updates to the Account Management Team.

About you

• 2-4 years experience in web development (frontend and backend mix).
• Good grasp of HTML, CSS, JavaScript, and C#.
• Basic understanding of Umbraco CMS and/or .NET MVC frameworks.
• Experience with ticket management tools (e.g., Freshdesk, Zendesk, ZOHO or DevOps Boards).
• Familiarity with Azure hosting environments and website deployments.
• Strong debugging and troubleshooting mindset.
• Logical and calm under pressure.
• Excellent communicator, able to explain technical issues clearly to non-technical users.
• Keen to grow into a full-stack developer role through hands-on exposure to real client challenges.

Schedule

• Monday -Friday 1PM-10PM PH Time

Work Location

• Homebased

About UsOutsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.
 
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