NetApp Storage L3 Engineer (Client: TCS)

NetApp Storage L3 Engineer

Experience: 7+ Years
Location: Hyderabad / Delhi

Role Overview

We are seeking an experienced NetApp Storage L3 Engineer with 10+ years of hands-on experience in enterprise storage administration and strong expertise in NetApp storage technologies. The candidate will be responsible for managing, supporting, troubleshooting, and maintaining complex enterprise storage infrastructure in a highly available production environment.

The role requires strong L3 troubleshooting capabilities, proactive infrastructure management, ITIL-based operational support, and the ability to independently handle critical technical escalations.

Key Responsibilities

• Manage and support enterprise NetApp storage infrastructure in a complex production environment.
• Provide L3 technical support and troubleshooting for critical storage incidents and escalations.
• Administer and troubleshoot NetApp AFF, FAS, ASA, StorageGRID, and Cloud Volumes ONTAP environments.
• Manage NFS and CIFS/SMB protocols, including file access, permissions, ACLs, authentication, and name-resolution issues.
• Configure and troubleshoot CIFS servers, Active Directory integration, Kerberos authentication, LDAP/NIS, and other name services.
• Perform storage performance monitoring, analysis, tuning, and optimization.
• Implement and maintain data-at-rest and data-in-transit encryption and storage security hardening.
• Manage data protection and replication technologies across enterprise storage environments.
• Perform storage capacity expansion, cluster migration, firmware upgrades, and infrastructure maintenance.
• Troubleshoot complex storage performance, connectivity, access, authentication, and availability issues.
• Support Disaster Recovery (DR) planning, testing, and business continuity activities.
• Participate in technical projects, storage migrations, infrastructure transformation, and service improvement initiatives.
• Ensure adherence to ITIL processes, operational standards, security policies, and production support procedures.
• Drive automation, standardization, documentation, and continuous improvement of storage operations.
• Act as the highest level of technical escalation for complex NetApp storage issues.
• Provide flexible support for a 247 enterprise environment, including on-call responsibilities.

Must-Have Skills

• 10+ years of experience in enterprise storage administration.

• Strong hands-on expertise in NetApp Storage.

• Experience with:

• NetApp AFF

• NetApp FAS

• NetApp ASA

• NetApp StorageGRID

• NetApp Cloud Volumes ONTAP

• Strong knowledge of NFS, CIFS/SMB.

• Expertise in CIFS Server deployment and administration.

• Hands-on experience with:

• Active Directory integration

• Kerberos authentication

• LDAP/NIS

• DNS and name services

• ACLs and file permissions

• Strong knowledge of storage encryption and security hardening.

• Experience with data protection, replication, backup, and DR technologies.

• Strong troubleshooting skills across storage access, performance, authentication, permissions, and connectivity.

• Experience in storage expansion, migration, firmware upgrades, and cluster management.

• Strong understanding of enterprise storage performance analysis and optimization.

• Ability to independently manage complex storage environments and resolve L3 escalations.

• Willingness to work in a 247 support environment.

Interested candidates can share profile on [email protected]