Network Account Manager - Manesar

1.Basic Deliverables:

• Understanding of Network architecture of the assigned customers
• Solutions provided by Airtel & competitors to the customer
• Customer expectations from the solutions
• Coordination with Technical stakeholders in customers organization
• Ensures right health” of all critical & high value solutions
• Insights to planning for configuring solutions basis customer’s requirements
• Single point of contact for the customer for technical engagements
• Technical expert and enabled with all tools
• Handling the customer escalation and provide the solution timely.
• Good Communication, Analytical & Liaising skill to manage the partner and get them convince through the logical inputs.
• Measurement of the all KPIs & Performances of the all Lease partners as per the agreement.
• Hands on experience on MS Excel & PowerPoint to present the team/function performance.
• Key Learner and innovative mind set to convert the manual jobs to automated through Tools.
• Auditing the work performance of the team and appraise subordinates. •Must have expertise with SDWAN.
• In – Depth knowledge of IP domain
• In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains
• Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP
• Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment
• Incident management, people management, Problem management
• ITIL and ITSM understanding
• Excellent Problem Solving skill
• Adaptation of new product and technologies
• Excellent Customer focus
• Good Collaboration with cross-functional domains
• Inter-personal skills & Decision making.