Network Administrator

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Key Responsibilities1. IT Support & Helpdesk Services

• Provide first-line technical support to staff and students.
• Respond to IT support requests including hardware, software, and network issues.
• Troubleshoot and resolve common IT problems in classrooms, offices, and labs.
• Escalate complex issues to the IT Manager when necessary.
• Maintain a log of IT support requests and resolutions.

2. Network & Infrastructure Support

• Assist in maintaining school network systems including LAN, WAN, and Wi-Fi connectivity.
• Monitor network performance and report issues or outages.
• Support configuration and maintenance of routers, switches, and access points.
• Assist in ensuring stable internet connectivity across all school buildings.
• Help implement network improvements under IT Manager supervision.

3. Hardware & Software Maintenance

• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Support software installation, updates, and licensing compliance.
• Perform routine maintenance checks on IT equipment.
• Troubleshoot hardware failures and coordinate repairs or replacements.
• Ensure devices used in classrooms are fully functional and ready for teaching use.

4. IT Asset Management

• Maintain accurate records of all IT assets including devices, accessories, and peripherals.
• Track assignment of equipment to staff and departments.
• Update asset inventory regularly and ensure proper labelling of equipment.
• Assist in receiving, tagging, and recording new IT purchases.
• Support disposal or replacement processes for outdated or faulty equipment.

5. Systems & User Support

• Support users in accessing school systems.
• Assist in creating user accounts and managing basic access permissions.
• Support password resets and account troubleshooting.
• Help staff and students use digital learning tools effectively.
• Provide basic training on IT systems and applications when needed.

6. Preventive Maintenance & IT Environment

• Conduct routine checks on IT labs, devices, and network points.
• Ensure classrooms are equipped and ready for digital learning activities.
• Maintain cleanliness and organisation of IT equipment and server rooms.
• Report potential risks or faults before system failures occur.
• Support backup procedures and basic system maintenance tasks.

Qualifications & Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support, networking, or technical services.
• Basic knowledge of networking (LAN/Wi-Fi), hardware, and troubleshooting.
• Familiarity with Windows/Mac OS and common office applications.
• Experience with IT asset management systems is an advantage.
• Strong problem-solving and technical troubleshooting skills.
• Ability to work in a school environment and respond quickly to issues.

Pay: From RM3,000.00 per month

Application Question(s):

• How long is your notice period?
• How much is your expected salary?

Education:

• Bachelor's (Required)

Experience:

• IT support: 1 year (Required)
• Computer networking: 1 year (Required)

Work Location: In person