Network Administrator

Job Responsibilities:

• Act as escalation contact of L1 Network Admin Support on networking-related incidents/service requests

• Monitor and manage continuous end-to-end Network performance using Network monitoring tools.

• Provides ideas and recommendations on the design of the network to improve Network performance and reliability for optimal operations.

• LAN access switch administration/configuration and troubleshooting

• Network router administration/configuration and troubleshooting

• Wireless access point/LAN controller administration/configuration and troubleshooting

• Routing table and ACL configuration and troubleshooting

• Network security administration/configuration and troubleshooting

• Installation/Deployment of enterprise network router/switch devices/appliances

• Network switch/router OS/firmware upgrade and bug/security patching

• Network capacity checking and performance management (e.g. checking of network device health, WAN links)

• Create/Provision VLANs

• Network troubleshooting and analysis using packet analyzer tools (i.e. packet tracing and analysis)

• Configure and monitor network device/systems availability and performance (e.g. via PRTG, Nagios, etc.)

• Network performance statistical data extract and reporting

• Create/Update, and verify MOP documentations (e.g. network deployment plan, config guides) for network-related changes

• Contact/Escalate to 3rd party or technology vendor (e.g. TAC) for technical support or RMA requests.

Qualifications:

MINIMUM:

• Graduate of Computer Science/Engineering or equivalent/related course

• 2 Year minimum working experience in network technical support/customer service

• Solid Network troubleshooting skills

• with experience in working with LAN / WAN / Wireless

• Excellent verbal and written communication skills

PREFERRED:

• Graduate of Computer Science/Engineering or equivalent/related course

• at least 2-3 years solid working experience in network technical support and/or network administrator role

• Practical knowledge and experience in working with enterprise LAN / WAN / Wireless environments; preferably in administering/configuring CISCO, Lenovo, HPE, and/or Huawei Network Appliances

• General knowledge in server OS networking (i.e. Windows/Linux server OS connectivity troubleshooting & analysis)

• Knowledge in ITIL methodologies

• Excellent verbal and written communication skills

• CCNA/CCNP certification, a plus