Network Administrator (Network + Desktop Support)

About Us Indigo Beam Consulting provides a common-sense approach to solving business problems through technology.

Born out of Bluware Inc. which has been in business for twenty-seven years, Indigo Beam was conceived as a full-service business consulting company that deeply cares about creating technology solutions that are in harmony with the environments in which they exist.

We believe that for a technology solution to be sustainable, it must be congruent with the business processes it serves, indigenously maintainable, and cognizant of the unique traits of the organization which it calls home.

Network Administrator (Network + Desktop Support) — Dallas, TX Type: Full-time (W2)

Location: Remote, Texas preferred

Travel: Expect to travel to Dallas once a quarter

Overview We are seeking a Network Administrator with strong hands-on experience in network administration combined with desktop support / end-user support . This role will be responsible for maintaining and improving the organization’s network and core infrastructure, while also providing high-quality technical support to internal users. The ideal candidate is comfortable troubleshooting across the stack—from WAN/VPN and cloud networking (including Cato Cloud ) to virtualization ( VMware ) and endpoint issues.

Responsibilities Network & Infrastructure

• Administer, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.
• Support and manage Cato Cloud (e.g., connectivity, policies, security controls, troubleshooting, user/site onboarding).
• Maintain network security best practices (patching, access control, segmentation, and incident response support).
• Partner with internal teams and vendors/ISPs to resolve connectivity and performance issues.
• Document network topology, configurations, standards, and runbooks.

Virtualization & Systems

• Support VMware environments (e.g., ESXi/vCenter operations, VM provisioning, performance monitoring, backups coordination).
• Assist with general infrastructure tasks (servers, storage, backups, endpoint management as applicable).
• Participate in maintenance windows, upgrades, and continuous improvement initiatives.

Desktop / End-User Support

• Provide Tier 2/3 desktop support for Windows/macOS endpoints and common productivity tools.
• Troubleshoot hardware/software issues, user access, printers, and conferencing/meeting-room tech as needed.
• Manage onboarding/offboarding technical tasks (accounts, devices, access, security baselines).
• Maintain strong customer service, clear communication, and timely ticket updates.

Requirements

• Solid experience combining network administration and desktop/end-user support .
• Hands-on experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud
• Experience working with ticketing systems, documentation, and ITIL-style practices.
• General infrastructure / networking certifications (preferred)