Network & Infra Support Executive

Responsibilities:

• Provide support and manage network and infrastructure environments, including servers, switches, routers, firewalls, LAN/WLAN, TCP/IP and VPN.
• Monitor network and infrastructure performance to ensure stable operation, minimal downtime and compliance with IT policies and procedures.
• Perform setup, maintenance, monitoring and troubleshooting of scheduled backup systems and ensure backup jobs are completed successfully.
• Manage hardware warranty and software/licence renewals for IT infrastructure appliances and systems.
• Maintain accurate IT infrastructure inventory, including proper asset tagging, labelling and documentation.
• Proactively coordinate and follow up with vendors to ensure timely resolution of infrastructure and network incidents.
• Maintain technical documentation and knowledge base for incidents, troubleshooting procedures and change management activities.
• Assist in network and infrastructure projects, system upgrades, outlet openings and technology deployments when required.
• Perform preventive maintenance, troubleshooting and support for outlet IT infrastructure and network connectivity.
• Perform other IT-related duties and ad-hoc tasks as assigned by the Manager.
• After hours/on-call support when required.

Requirements:

• Minimum Diploma in Computer Science, Information Technology, Network Engineering or equivalent.
• Minimum 4 years of relevant working experience in network and infrastructure administration, preferably in a multi-site environment.
• Hands-on experience in WAN/LAN network configuration, troubleshooting and network monitoring.
• Good knowledge and hands-on experience in:
• o TCP/IP, DNS, DHCP
• o VLAN and network segmentation
• o Routing and switching
• o VPN
• o Firewall and network security
• o LAN/WLAN
• o Network troubleshooting and monitoring
• Experience in server administration, backup systems and infrastructure support will be an advantage.
• Experience with network/firewall brands such as pfSense, Fortinet, HPE/Aruba or equivalent is an advantage.
• Experience in Microsoft Windows Server, Active Directory and virtualisation is an advantage.
• Experience supporting multiple outlets, branches or geographically distributed sites is highly preferred.
• Retail, F&B or other 24/7 or multi-site operational environments is an added advantage.
• Strong analytical, troubleshooting and problem-solving skills.
• Good communication, interpersonal and vendor management skills.
• Good time management and ability to prioritise multiple incidents and tasks.
• Able to work independently and respond to urgent infrastructure/network issues when required.
• Willing to travel to outlets and to able to support after-hours / on-call support.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• How much is your expected salary?
• How much notice are you required to give your current employer?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• IT Support: 1 year (Preferred)
• Network Support: 4 years (Preferred)

Language:

• English (Preferred)
• Bahasa Malaysia (Preferred)

Work Location: In person