Network and IT Support Analyst

*This role will require an onsite presence at our Paris, KY facility 3-4 times a week*

Description

The Network and IT Support Analyst is responsible for maintaining network infrastructure and providing technical support to ensure reliable, secure, and efficient IT operations. This dual-focused role combines network management with end-user support, requiring both technical expertise in networking technologies and strong customer service skills to resolve a wide range of IT issues.

Key Responsibilities

• Monitor, maintain, and troubleshoot network systems including routers, switches, firewalls, and wireless access points
• Respond to and resolve IT support tickets for hardware, software, and connectivity issues
• Install, configure, and maintain network equipment and end-user workstations
• Implement security measures as directed by the Cybersecurity and Infrastructure Managers to protect network integrity and prevent unauthorized access
• Provide remote and in-person technical support to end users across the organization
• Perform regular network audits and updates to maintain compliance with security policies
• Manage user accounts, permissions, and access rights across systems
• Support custom applications necessary to run plant operations at EnovaPremier
• Document network topology, support interactions, and technical procedures
• Analyze network traffic and performance metrics to optimize system operations
• Track IT assets and manage equipment lifecycle
• Collaborate with IT teams on projects requiring network and support expertise
• Research and recommend technology enhancements to improve efficiency
• Other responsibilities and roles as assigned

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience
• 2+ years of experience in network administration and/or IT support roles
• Strong knowledge of network protocols (TCP/IP, DHCP, DNS) and troubleshooting
• Experience with network hardware configuration (Dell, Juniper, Cisco or similar)
• Proficiency in Windows operating systems and Microsoft Office suite
• Understanding of network security principles and implementation
• Experience with remote desktop support tools and ticketing systems
• Strong analytical and problem-solving skills
• Excellent communication abilities and customer service orientation

Preferred Qualifications

• Network certifications such as CCNA, CompTIA, Network+, or equivalent
• Technical support certifications such as CompTIA, A+, or ITIL Foundation
• Experience with Linux and Raspberry PIs
• Knowledge of scripting languages, such as Python and SQL
• Knowledge of automation tools, such as Ansible or PDQ
• Ability to support Microsoft SQL Server and run basic SQL queries
• Knowledge of network monitoring tools, such as PRTG or Solarwinds NPM
• Experience in a multi-site or enterprise environment

Working Conditions

• Full-time position, may require occasional evening or weekend work for maintenance or emergencies
• Participation in on-call rotation for support at all locations
• Minimum 3-4 days per week on site. Expected to participate in daily plant touchpoint meetings when on site.
• May need to travel from 10-25% to meet various business needs
• Some physical activity required (equipment installation, lifting up to 40 pounds)

The ideal candidate will be detail-oriented, adaptable, and able to balance both technical expertise and customer service excellence. This position requires someone who can work effectively both independently and as part of a team in a fast-paced IT environment.