Network and Systems Specialist

Position Summary

The Network & Systems Specialist is responsible for supporting the organization's network infrastructure, systems, hardware, software, and end-user technology. This position serves as a key onsite IT resource, providing technical support, troubleshooting, network administration, system maintenance, and coordination with corporate and remote IT teams.

The ideal candidate is a hands-on technical professional who can independently diagnose and resolve a broad range of IT issues while maintaining a strong focus on system reliability, security, documentation, and customer service.

Essential Duties and Responsibilities

Network Administration & Infrastructure

Monitor, maintain and troubleshoot LAN/WAN network infrastructure, including switches, routers, access points, firewalls, and related equipment.

Troubleshoot network connectivity, performance, DNS, DHCP, VPN, and access issues.

Assist with network configuration, upgrades, installations, and maintenance.

Monitor network performance and identify potential connectivity or infrastructure issues before they significantly impact operations.

Maintain accurate network diagrams, equipment inventories, configurations, and technical documentation.

Support wired and wireless network connectivity throughout the facility.

Assist with server-room infrastructure, equipment, cabling, and environmental requirements.

Systems & Technical Support

Provide Tier 1, Tier 2, and escalation-level technical support to employees and onsite operations.

Diagnose and resolve hardware, software, operating system, workstation, printer, telephony, and peripheral issues.

Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, and other IT equipment.

Support user account access, permissions, password issues, and system access requests.

Assist with system deployments, software installations, upgrades, patches, and technology refreshes.

Troubleshoot cloud-based applications and connectivity issues in coordination with vendors and remote IT teams.

Support conference room, meeting, and presentation technology as needed.

Security & Compliance

Follow established IT security policies, procedures, and access controls.

Assist with endpoint security, antivirus/EDR, patch management, and vulnerability remediation.

Monitor and escalate suspected security incidents or unauthorized access.

Assist with user access reviews and appropriate provisioning/deprovisioning of technology resources.

Maintain confidentiality and security of company systems, information, and credentials.

IT Operations & Project Support

Collaborate with corporate IT and international IT teams to resolve escalated technical issues.

Coordinate with vendors and service providers for hardware, software, telecommunications, networking, and other technology services.

Participate in technology implementations, infrastructure upgrades, system migrations, and other IT projects.

Assist with backup, disaster recovery, business continuity, and system recovery activities.

Maintain IT asset inventories and assist with equipment lifecycle management.

Provide onsite support during system changes, client implementations, audits, and other business-critical activities.

Respond to IT incidents and service requests in accordance with established service-level expectations.

Document troubleshooting steps, resolutions, configurations, and recurring issues.

Required Qualifications

Associate degree in Information Technology, Computer Science, Networking, or a related field; equivalent professional experience may be considered.

3-5 years of experience in IT support, network administration, systems administration, or a related technical role.

Demonstrated experience troubleshooting network connectivity and computer hardware/software issues.

Working knowledge of TCP/IP, DNS, DHCP, VPN, LAN/WAN, Wi-Fi, and network troubleshooting.

Experience supporting Windows-based environments.

Ability to troubleshoot technical problems independently and escalate appropriately.

Strong written and verbal communication skills.

Strong organizational and documentation skills.

Ability to work effectively with employees at all levels of the organization.

Physical and Work Requirements

Primarily onsite work in an office/call-center environment.

Ability to sit, stand, walk, and move throughout the facility as required.

Ability to lift and move IT equipment weighing up to approximately 50 pounds.

Ability to work outside of normal business hours occasionally for scheduled maintenance, upgrades, outages, or emergency IT issues.

Success in This Role

Success in this position will be demonstrated by reliable network and system performance, timely resolution of technical issues, effective support of employees and operations, accurate IT documentation, strong security practices, and effective collaboration with internal and external IT resources.

• Must be flexible and able to re-prioritize projects
• Must have strong interpersonal and problem-solving skills
• Ability to work cooperatively with all levels of staff
• Organization and prioritization skills
• Technical and analytical proficiency
• Working knowledge of information systems. Well versed in Windows and Windows Server
• Excellent troubleshooting skills

EDUCATION, EXPERIENCE AND CERTIFICATIONS:

• 2 years of related experience required

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel objects, tool, or controls; reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

WORK ENVIRONMENT:

• The work environment is an office call center environment. The noise level in the work environment is usually moderate.