Network & Technical Support Engineer (Full WFO)

Qualifications

• Experience: 5–7 years in network and technical support roles.

• Education: Bachelor’s or Master’s degree in Information Technology, Information Systems, Computer Science, or related fields.

• Mandatory Skills:

  • FortiGate Firewall, FortiClient VPN
  • Windows Server & Hyper-V
  • Microsoft 365 administration
  • LAN/VLAN, cabling, router/switch/hub
  • Incident/problem management & root cause analysis
  • Project implementation support & technical documentation
  • Amazon Web Services (AWS) & Cloud services

• Additional Skills (Preferred): Python, Angular/JavaScript, Bash Script, Terraform

• Certifications: Fortinet, Microsoft, or networking certifications are a plus. IT service management or project-related certifications are advantageous.

Key Responsibilities

• Configure, administer, and troubleshoot FortiGate Firewall and FortiClient VPN.
• Install, configure, and maintain wireless access points and Wi-Fi connectivity.
• Administer and maintain Windows Server virtualization (Hyper-V).
• Provide hardware support for PCs, laptops, printers, and UPS devices.
• Install, configure, and troubleshoot routers, switches, and hubs.
• Perform network cabling, LAN connectivity, and VLAN configuration/support.
• Diagnose and resolve network, hardware, software, application, and connectivity incidents; conduct root cause analysis and escalate complex issues when necessary.
• Administer Microsoft 365 users, licenses, access, and basic service settings.
• Conduct preventive maintenance, monitor equipment status, document IT assets, and maintain technical/support documentation.
• Provide technical support for project implementation (installation, configuration, testing/UAT, deployment, go-live, post-go-live).
• Coordinate with project teams, users, and vendors to ensure smooth execution.