Network Engineer 1

Role & responsibilities

• Strong understanding of networking concepts; CCNA or equivalent is mandatory.
• Provide L1 support for LAN, WAN, Wireless, and Data Center environments.
• Handle network tickets, perform L1 troubleshooting, and escalate issues to L2 teams when required.
• Monitor network alerts and coordinate with IT Monitoring, Network Teams, ISPs, and internal users.
• Perform L1 activities including VLAN assignment, change requests, and ISP maintenance coordination.
• Ensure network devices are integrated with monitoring systems and alerts are functional.
• Maintain network knowledge base, SOPs, and operational runbooks.
• Support network device upgrades and patching as per lifecycle management processes.
• Assist with network availability and performance reporting.