Network Engineer

Responsibilities

• Administration and Management of complex networking solutions in enterprise data centers and remote offices worldwide.
• Extensive experience with Cisco Catalyst and Nexus switches.
• Advanced knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, EtherChannel, Switch Stacking, HSRP/VRRP, Access Lists (ACLs), and NAT.
• Hands-on experience in configuring and troubleshooting Enterprise LAN and WAN.
• Comprehensive knowledge of networking fundamentals, including TCP/IP, BGP, OSPF, MPLS, VPN technologies (IPSec, GRE), and routing/switching principles.
• Hands-on experience in implementing security measures like access control lists (ACLs) and firewall policies to protect the network
• Must have experience in enterprise network operations in handling escalation and severity cases.
• Coordination with ISP, clients and onsite technical teams for troubleshooting network and security incidents.
• Providing permanent remediation for affected endpoints in our network environment
• Documenting network issues related to Incidents with in-depth event logs, RCA, and evidence
• IOS/firmware upgrade in Cisco network devices as and when required
• Good to have experience in configuring and troubleshooting CISCO wireless controllers, Aerohive Products.
• Excellent client-facing communication skills and the ability to Manage client interactions and escalations, ensuring client satisfaction and timely resolution of critical issues.
• Facilitate P2/P1 Technical calls from the networks end, demonstrating exceptional communication and problem-solving skills to de-escalate situations and provide clear, concise updates to clients.

Requirements

• 5-10 years of experience implementing and managing multi-vendor network solutions.
• Extensive experience in Routing and Switching.
• Prior experience collaborating with global clients from the US, Europe, and APAC regions
• Excellent written and verbal communication skills, with a proven ability to manage client expectations and handle high-pressure situations effectively.
• Must be able to effectively handle multiple projects simultaneously
• Analytical and problem-solving skills, with a focus on delivering effective solutions and efficiently managing client escalations. CCNA or CCNP Certifications are an asset.

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