Network Engineer

Network Engineer L2+/L3 || 8 - 10 yrs of exp || Location: Hyderabad

( Work from Office)

Key Responsibilities:

• Provide L2/L3 operational support for enterprise network infrastructure in a remote infrastructure model.

• Handle incidents, service requests, and problem management activities in accordance with defined SLAs and operational metrics.

• Investigate, diagnose, troubleshoot, and resolve network incidents or escalate them to appropriate teams when required.

• Monitor the status and progress of all open incidents and ensure timely updates and accurate documentation until closure.

• Participate in daily, weekly, and monthly operational review meetings with customers and internal stakeholders.

• Provide 24x7 rotational on-call support, including participation in emergency response activities, major incident management, and Root Cause Analysis (RCA).

• Identify and resolve any potential network monitoring performance and availability issues.

• Manage, configure, and troubleshoot enterprise network devices, including:

• Cisco Routers and Switches (Mid & High-End)

• Cisco Nexus Switches

• Cisco ASA & Firepower (FTD)

• Fortinet Firewalls

• Palo Alto Firewalls

• Juniper SRX Firewalls

• HP/Aruba Switches

• Cisco IDS/IPS

• Cisco, Aruba, and Meraki Wireless Controllers & Access Points (preferably integrated with Cisco ISE)

• Support firmware/IOS upgrades, hardware refresh initiatives, security hardening, and infrastructure improvement projects.

• Participate in bridge calls with customers, vendors, and internal technical teams during network incidents to restore services as quickly as possible.

• Coordinate with multiple technology vendors for issue diagnosis, escalation, and resolution.

• Implement network configuration changes, upgrades, and maintenance activities following approved change management processes.

• Ensure all network changes are documented, reviewed, approved, and executed in compliance with organizational standards.

• Develop and maintain technical documentation, including network diagrams, standard operating procedures, runbooks, and implementation guides.

• Prepare detailed reports on incident status, service requests, project updates, and operational metrics.

• Ensure adherence to network build standards and participate in operational readiness reviews for new infrastructure deployments.

• Collaborate with cross-functional infrastructure, security, and systems teams to support business initiatives and continuous service improvements.

Required Skills :

• Strong hands-on experience with Cisco, Extreme, HPE/Aruba routing and switching technologies.

• Experience administering Cisco Nexus, Cisco ASA/FTD, Fortinet, Palo Alto, Juniper SRX, HP/Aruba, and Meraki networking solutions.

• Strong knowledge of enterprise routing and switching protocols, including:

• TCP/IP

• OSPF

• VLANs

• STP

• HSRP/VRRP

• VPN technologies

• NAT

• ACLs

• EtherChannel

• Experience with wireless technologies, including Cisco, Aruba, and Meraki wireless solutions.

• Experience with incident, problem, and change management processes (ITIL preferred).

• Ability to perform Root Cause Analysis (RCA) and implement preventive actions.

• Strong troubleshooting, analytical, and communication skills.

• Ability to work effectively in a 24x7 rotational support environment.