Network Engineer

ProTech IT Solutions

Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023

Full time: Yes (38hrs per week)

Salary: From AUD $85,000 plus super

Full Job description:

The Position:

• Administer and maintain Microsoft 365 environments, including user accounts, email services, security configurations, and related cloud services.

• Manage and maintain Windows, macOS, Android, and iOS endpoints, including system configuration, monitoring, patch management, and troubleshooting.

• Monitor and maintain IT infrastructure across client environments, including servers, workstations, network devices, storage systems, and associated services.

• Configure, maintain, and troubleshoot network infrastructure, including UniFi and DrayTek routers, switches, wireless access points, and Synology NAS systems.

• Implement and maintain endpoint monitoring, remote management, patching, and system maintenance using Remote Monitoring and Management (RMM) platforms.

• Manage and maintain business telephony systems, including 3CX, ensuring system availability, configuration, and troubleshooting.

• Implement and maintain cybersecurity controls in line with the ACSC Essential Eight framework and applicable security requirements.

• Support the alignment of IT systems and security controls with relevant education-sector frameworks, including VPDSF/VPDSS requirements, and maintain appropriate technical documentation.

• Monitor system performance, identify potential infrastructure and security issues, and implement appropriate corrective and preventative measures.

• Provide advanced technical support for complex hardware, software, operating system, networking, Microsoft 365, and infrastructure-related issues.

• Maintain accurate technical documentation, system configurations, asset information, and records to support effective administration and ongoing maintenance of IT environments.

• Utilise PSA and RMM platforms to manage system administration activities, monitor service performance, track incidents, and ensure timely resolution of technical issues.

• Evaluate and implement appropriate IT automation and AI-enabled tools to improve system monitoring, troubleshooting, operational efficiency, and service delivery.

**Skills/Requirements<

/strong>:

• Relevant qualification in Information Technology, Computer Science, Systems Administration, or a related field, with demonstrated experience in systems administration.

• Strong knowledge of Microsoft 365, Windows/macOS environments, endpoint management, patching, monitoring, and troubleshooting.

• Experience managing IT infrastructure, including networks, routers, switches, wireless systems, NAS/storage, and business telephony.

• Knowledge of cybersecurity principles, including implementation of ACSC Essential Eight controls and maintaining appropriate security documentation.

• Strong analytical, troubleshooting, communication, and organisational skills, with the ability to manage multiple technical issues independently and effectively.

How to apply :

Pay: From AUD $85,000 plus super

Work Location: Unit 1, 80-82 Rebecca Drive, Ravenhall Vic 3023

Apply now by sending your resume to [email protected]

Job Types: Full-time

• Work Location: In person**