Network Engineer

1. Overall Job Purpose:

The Network Engineer role provides professional services including design and deployment of Big Data Center Network, technical support and management of Data Centre Services and its customer’s networking and security infrastructure.

2. Main Duties of Job:

• Design and deployment of complex Data Center Network, production of documentation to a high level including technical drawing, process models, customer communications.
• Monitoring and maintaining switching infrastructure to agreed service levels
• Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
• Performing Firewall Configuration, troubleshooting and Administration
• Managing incident sand problems appropriately within agreed servicelevels
• Creating and performing authorized changes to customer environments, attending CABs where necessary
• Perform root cause analysis on reoccurring incidents
• Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
• Act as a technical escalation point for major incidents related to the service delivery from the data centre and customer sites
• Ensure technical documentation is completed and updated to professional standards
• Contribute to the continuous improvement programmes of all technology platforms across the data centre
• Log calls with third party vendors(such as CISCO or Fortinet) and escalate when necessary
• Contributing to delivering team performance
• Lead technical customer discussions. Do this with the best possible outcome as your main priority.
• Provide advice and guidance to the technical specialist team and act as an escalation point within the function where required.
• Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

3. Skills, Knowledge& Experience:

• Strong background with core network technologies in large-scale deployments
• Minimum 5 years’ experience providing support to enterprise level clients
• Good working knowledge and experience in a Cisco environment, Knowledge of Checkpoint Firewalls, Demonstrates excellent troubleshooting skills, Intruder Detection Systems, LAN & WAN, Routing Protocols, eg OSPF.
• Appropriate certifications in core technology platforms (CISCO, HP, Fortinet, Checkpoint), expect the level of CISCO CCNP and above
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
• Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
• Customer facing experience as you will be working with technical, process and customer facing documentation.
• Degree in Computer Science, Software Engineering, MIS or equivalent preferred
• Experience of enterprise grade CISCO and Fortinet environments including design, troubleshooting and support.
• Experience of working in a multi-client solutions provider
• ITIL knowledge/accreditation specialising around operational Incident/Problem and change management.

4. Report Line

Line Manager: Technical Service Manager

🌍 About SCC Vietnam

SCC (Specialist Computer Centres) is a UK-based IT leader operating in over 50 countries with 2,500+ enterprise customers. In Vietnam, we build critical software systems, infrastructure support, and digital transformation services for our UK & French clients.

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🎁 What We Offer

• Competitive Remuneration
• Performance Bonus and 13th Salary
• UK Working Environment
• Sick Leave paid by SCC.
• SCC Health Care with comprehensive coverage including Accident24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Company Annual Trip and Year End Party.
• Travel Insurance and Per Diem Allowance when travelling onsite.

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🚀 Ready to join a team that builds systems powering the UK’s national infrastructure?