Network Engineer

Job Overview

We are looking for a skilled and proactive IT Support Engineer with around 3 years of experience to join our IT team. The ideal candidate should have strong knowledge of computer hardware, operating systems, troubleshooting, and networking. The candidate will be responsible for providing technical support to employees, maintaining IT infrastructure, resolving hardware/software issues, and ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide first-level and second-level technical support to employees for hardware, software, and network-related issues.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems, applications, and system updates.
• Diagnose and resolve LAN, WAN, Wi-Fi, Internet, and connectivity issues.
• Configure and troubleshoot routers, switches, access points, and other networking devices.
• Have a good understanding of TCP/IP, DNS, DHCP, VPN, LAN, WAN, IP addressing, and subnetting.
• Monitor and maintain network connectivity and troubleshoot network performance issues.
• Manage user accounts, access permissions, and basic security configurations.
• Perform system setup, software installation, configuration, and upgrades.
• Maintain IT assets, inventory, and documentation.
• Identify recurring technical issues and implement appropriate solutions.
• Coordinate with Internet Service Providers, vendors, and external technical teams when required.
• Maintain records of support requests, troubleshooting activities, and resolutions.
• Ensure timely resolution of IT support tickets and user queries.
• Assist in maintaining IT security, backups, antivirus, and system policies.
• Support employees with remote access, VPN, email, and other business applications.
• Follow IT best practices and company policies for infrastructure and data security.

Required Skills & Qualifications

• Bachelor's degree/diploma in IT, Computer Science, Networking, or a related field.
• 4 years of experience in IT Support, Technical Support, Desktop Support, or System Administration.
• Strong knowledge of computer hardware, Windows OS, software installation, and troubleshooting.
• Good practical knowledge of computer networking and network troubleshooting.