Network Engineer

Kavaliro is seeking a Network Engineer to support a client onsite in Sanford, Florida.

Pay: $43-48 per hour

Job Duties

• Design, engineer, and coordinate the integration of network protocols, network switches, and network, voice, wireless, security, and SolarWinds.
• Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
• Serve as a project manager on Information Technology projects, ensuring resources are used effectively to support customer needs.
• Provide technical and professional support, guidance, and training to other Information Technology teams.
• Maintain a proactive role in understanding and evaluating emerging technologies and matching them with client needs.
• Serve as a liaison on special projects, including assisting other agencies (elected officials, municipalities, etc.) with equipment configuration, installation, and interoperability.
• Perform ongoing system and process monitoring to realize efficiencies and improve architectural design, planning, and implementation.
• Effectively prioritize and manage multiple incidents and requests as assigned. Answer, evaluate, and prioritize incoming telephone, work order, e-mail, and in-person requests from users experiencing technology-related issues.
• Provide authorized network access privileges to the appropriate staff.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record-keeping and posterity.
• Develop and maintain installation, operations, and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, software, operating system, and firmware.
• Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance with SLAs. Must be familiar with industry-standard ticketing systems.
• Advise management on situations that may require additional support or escalation.
• Communicate request and incident status to customers while consistently providing excellent customer service.
• Provide technical support after normal business hours as necessary.
• Maintain accurate inventory, asset information, and various other asset records in accordance with department policy and procedures.
• Lead, facilitate, and/or participate in IT-related projects as directed.

Knowledge And Competency Of The Following Technologies

• Cisco Catalyst Center
• SolarWinds or similar network monitoring tool
• ServiceNow (or other ticketing system experience)
• Documentation, Equipment Inventory, & Records Management (Knowledgebase Contribution)
• Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
• Cisco switches, routers, wireless equipment
• Firewall experience is a bonus
• Network troubleshooting
• OSPF, BGP, Multicast
• Call manager and unity system administration (OS level)
• Cisco Webex

Additional Duties

• Performs other related work as required.
• In an emergency, all employees are considered essential personnel and may be required to perform alternate duties

Minimum Qualifications

• Bachelor’s Degree in an associated field and five plus (5+) years' experience in Information Technology systems analysis and design.
• Preference will be given to candidates with experience and/or certifications in Cisco networking and voice, Check Point and Palo Alto Firewalls, server/storage, Microsoft environments, and project management.
• Cisco CCNA preferred.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site