Network Engineer (Implementation)

Responsibilities/Duties

• Implement, maintain, and administer IT infrastructure and related computing environment including computer hardware, software, and related documentation in accordance with IT best practices.
• Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary and subject to available resources.
• Interface with customer, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide strong customer service both orally and in writing, as appropriate.
• Keep customer informed of how and when problems are resolved
• Involved in any additional follow up, testing and troubleshooting
• After-hours / weekend work as required.

Required Skills and Experience:

• Experience with network product (Cisco, Force10, Aruba, Arista, Juniper or Huawei)
• Troubleshooting skills
• Ability to maintain a consistently high level of attention to detail.
• Ability to comprehend complex technical topics and specialized information.
• Ability to work independently and as a team member to solve difficult technical challenges on a global scale
• Ability to handle multiple complex tasks, with tight deadlines concurrently.
• Excellent interpersonal and communications skills