NETWORK ENGINEER - JUNIPER FOCUSED

About the role

The Network Operation Centre (NOC) have three main roles: to ensure maximum possible service availability and performance, to provision customer network services on core equipment, and to provide support services for Engineering and other technical teams. These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner. We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications. We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

Key responsibilities

• Manage and maintain the Monitoring Systems
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
• Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
• Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes
• Network equipment build, installation, and configurations
• Performing and maintain hardware, serial numbers, security, and configuration audits
• Writing custom monitoring plugins and configuring bespoke graphing
• Maintenance of WIKI and technical documentation of processes and procedures used throughout normal operations
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required

About you

• 5+ years' experience in Network Operation is a must
• Strong troubleshooting knowledge of TCP/IP routing protocol protocols including STP, VRRP, BGP, OSPF EIGRP, and IPSec
• Strong knowledge of WAN technologies
• Strong knowledge with hands-on experience in Cisco, Juniper, and Adtran routing, switching, and firewall network devices
• Experience with VOIP, VPNs, and security protocols
• Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is preferred
• Strong familiarity with Linux OS/networking
• Experience with centralized device monitoring and management tools
• Ability to effectively juggle and multi-task with strong attention to detail and organization skills
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure