Network Engineer (L1)

The Network Engineer is responsible for supporting network administration and management services for the company and its associated institutions. This role involves managing network and security infrastructure, monitoring network performance, and ensuring the stability and security of network systems.

Key Responsibilities:

1. Network and Security Equipment Management:

   • Manage and support various network devices such as routers, switches, firewalls, VPN gateways, proxies, and load balancers.
   • Perform daily network and security operations, including monitoring and managing network infrastructure.

2. Incident and Problem Management:

   • Respond to network incidents based on severity levels and meet service level requirements.
   • Handle high-pressure situations, identify problems, and make quick decisions to resolve issues.
   • Follow incident management workflows and procedures.

3. Documentation and Reporting:

   • Maintain and update network diagrams, configuration records, inventory, and incident reports.
   • Provide timely and accurate reports on network performance, capacity planning, and incident analysis.

4. Collaboration and Coordination:

   • Work closely with third-party vendors, telecommunication operators, ISPs, and other service providers.
   • Participate in transition planning and support the onboarding of network and security systems.

5. Compliance and Training:

   • Ensure compliance with company policies, information security guidelines, and health and safety regulations.
   • Provide continuous training to enhance knowledge and skills in network administration and management.

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience: Minimum of 3 years of experience in managing network and security infrastructure.

• Certifications: ITIL certified, CCNA, CCNP or equivalent network certifications, CompTIA Security+ or equivalent security certifications.

• Skills:

  • Strong technical knowledge of network and security systems.
  • Excellent problem-solving and decision-making skills.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.