Network Engineer (NOC Domiciled)

About Us

Cello is New Zealand’s largest specialist enterprise network service provider, supporting more than 400 organisations across New Zealand, including government departments, national retailers and large enterprises.

We are dedicated entirely to enterprise connectivity, with an experienced team that works with customers from design through to daily operations. Our focus is on helping organisations achieve their business outcomes through reliable connectivity, high-end solutions and service excellence.

Our people are high-performing, well-supported industry professionals who care about their work, their customers and each other. We value curiosity, teamwork, technical excellence and a genuine sense of fun.

We welcome people who are passionate about technology, enjoy keeping up with new developments, and want to build their experience as part of a specialist team trusted by some of New Zealand’s leading organisations.

About the Role

The Network Engineer (NOC‑Domiciled) is a bridging role between Senior NOC Engineering and traditional Network Engineering. The position strengthens the capability of the NOC by performing many of operational and project‑support tasks usually undertaken by Network Engineers, while remaining embedded in the NOC team structure.

This role plays a critical part in ensuring the stability, performance, and quality of network services delivered to our enterprise, corporate, and government clients. The engineer will be responsible for implementing and maintaining network solutions, supporting project delivery, and resolving technical incidents with an unwavering focus on service excellence.

This role works a four-day week of 10-hour shifts, two of which fall on the weekend. Hours are anticipated at 8:30am - 7:30pm on consecutive days.

Key Responsibilities

Day to day you can expect to:

• Monitor and manage incidents across the Cello Core network and client networks
• Own the incident lifecycle - from triage through to resolution and client communication
• Facilitate rapid service restoration within agreed SLA timeframes
• Analyse network data using available toolsets to investigate and diagnose issues
• Manage 3rd party providers during network events
• Keep up to date with vendor technologies and emerging industry trends