Network Engineer (Office Infrastructure Support)

Purpose of the role

• We are seeking a skilled Network Engineer to maintain and optimize our office IT infrastructure, ensuring seamless connectivity, security, and performance. The ideal candidate will be responsible for managing the corporate network, printers, VoIP systems, and related technologies while providing technical support to end-users. This role requires strong troubleshooting skills, hands-on experience with network hardware, and the ability to implement best practices for reliability and security.

Responsibilities

• Network Maintenance & Support
• Monitor, maintain, and troubleshoot the office LAN/WAN, Wi-Fi, switches, routers, and firewalls.
• Perform regular network upgrades, patches, and security configurations.
• Manage IP addressing, VLANs, and network segmentation.
• Printer & Peripheral Management
• Monitor, maintain office RICOH printers.
• Manage print servers and user access controls.
• Provide Level 2/3 technical support for network-related issues.
• Maintain accurate documentation of network topology, configurations, and procedures.
• Train staff on basic network and device usage as needed.
• Ensure compliance with company IT policies and industry standards.
• Assist users on helpdesk issues, such like installation of software, driver installations and update, troubleshooting of issues on user laptops and many other such like issues.

Skills and education required:

• Networking: Strong understanding of TCP/IP, routing, switching (Cisco/HP/Aruba), VLANs, and wireless technologies.
• Understanding and proven skills on Helpdesk issues and resolutions
• Diploma /Degree in Information Technology
• On-site role with occasional after-hours support for emergencies.
• Fast-paced office environment with collaborative IT teams
• Travel (on a need basis) when needed