Network Engineer | US Account

Embrace the power of innovation with iOPEX Technologies. Join us now!

We are looking for awesome Network Engineer for our #iopexhappy@work team.

Core Responsibilities:

• After‑Hours Escalation & Incident Handling
• Act as the primary technical escalation contact for NOC/SOC incidents during non‑US business hours
• Perform deep triage of complex EV charging issues to determine:
• Backend vs charger vs site vs network root cause
• Severity, customer impact, and recovery path
• Stabilize incidents where possible and prepare clean hand‑off packages for US teams

System & Log Analysis

Review and interpret:

• OCPP message flows and charger logs
• IoT telemetry and heartbeat data
• Network traces, modem/SIM behavior, and connectivity anomalies
• Identify recurring patterns, systemic risks, or quality signals
• Quality & Engineering Feedback Loop
• Provide structured feedback to Engineering and QA on:
• Recurrent failure modes Charger/vehicle behavior
• Participate in weekly sync with NOC and Engineering and QA to review trends and lessons learned
• Operational Excellence & Triage Discipline
• Enforce proper triaging (“traffic‑cop” behavior) within the NOC:
• Ensure issues are categorized correctly
• Prevent premature or improper escalations
• Improve signal‑to‑noise ratio for Engineering
• Help refine escalation criteria, severity definitions, and runbooks

Qualifications

• At least 1 year of NOC or Network Engineer experience
• Good to excellent English communications skills
• Must be willing to work predominantly night shifts and rotating schedules in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

🌈 Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love 🧡

Here’s what’s waiting for you:

• Competitive pay that values your skills
• Fun employee activities to keep things exciting
• Stable career with strong, long-term accounts
• Weekly learning sessions to level up your skills
• Fast career growth with clear paths to move up
• Easy-to-reach office location
• HMO coverage for your health & peace of mind
• Leave credits (with conversion options!)
• Night differential pay for eligible shifts
• Annual reviews & salary increases
• Two guaranteed rest days every week

 ✨ Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.