Network Engineer / Support Engineer

Network Engineer / Support Engineer II (Fortinet | 40% Travel)

Location: Long Beach, CA (Home Base)

Compensation: $160,000 plus bonus and amazing healthcare benefits

Travel: Approximately 40%

Experience: 5+ years

Position Overview

We are seeking a hands-on Network Engineer / Support Engineer to support and maintain network infrastructure across jobsites, and office locations. This is a dual-role position, split approximately 50/50 between network engineering and Tier 2 end-user support.

The ideal candidate has strong networking fundamentals, hands-on experience with Fortinet firewalls and Aruba networking equipment, and the ability to troubleshoot connectivity and IT issues in a distributed environment. This individual will work closely with a small, geographically dispersed network engineering team while providing technical support to crews and office personnel.

Network Engineering (Approximately 40%-50%)

• Configure, maintain, and troubleshoot network infrastructure, including Fortinet firewalls, routers, switches, and Aruba networking equipment.
• Support wireless infrastructure, including Cisco access points, and troubleshoot connectivity and performance issues.
• Manage LAN/WAN connectivity, VPNs, routing, switching, VLANs, and network security.
• Support hybrid cloud and on-premises environments, including local server infrastructure.
• Troubleshoot network outages and connectivity issues across vessels, jobsites, and corporate offices.
• Perform network installations, upgrades, configurations, and ongoing maintenance.
• Support network reliability, security, and performance across multiple geographically dispersed locations.
• Collaborate with a distributed team of Level 1 network engineers and escalate complex issues when necessary.

Help Desk & End-User Support (Approximately 30-40%)

• Provide Tier 1/Tier 2 technical support for Windows-based systems, applications, hardware, and network connectivity.
• Troubleshoot desktop, laptop, printer, access, and general IT issues for vessel and office personnel.
• Support user onboarding, account access, device configuration, and general IT troubleshooting.
• Document troubleshooting steps, resolutions, and recurring issues.
• Deliver responsive, professional support to users across multiple locations.

Travel

• Travel approximately 40% of the time to vessels, jobsites, and other company locations for installations, troubleshooting, maintenance, and project support.
• Work independently in the field while coordinating with the broader IT team.

Required Qualifications

• 5+ years of hands-on IT/networking experience in a network support, network engineering, network administration, or infrastructure support role.
• Strong hands-on experience with Fortinet firewalls and related network security technologies.
• Experience supporting routers, switches, VLANs, LAN/WAN connectivity, and wireless networks.
• Experience with Aruba networking equipment ; Cisco access point experience is a plus.
• Experience troubleshooting Windows-based environments and providing Tier 1/Tier 2 end-user support.
• Experience supporting hybrid cloud and on-premises infrastructure.
• Strong troubleshooting, communication, and customer service skills.